Customer Service Specialist

As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency.

We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Fresno, CA to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area.

I’m interested! What will I get to do in this position?

- Serve as the first point of contact for customers via phone, email, and in-person.

- Resolve customer inquiries and complaints promptly and professionally.

- Maintain customer accounts, update records, and process orders or returns.

- Collaborate with internal departments to address customer needs and ensure satisfaction.

- Prepare correspondence, reports, and other documents as needed.

- Maintain organized filing systems (physical and electronic).

- Support team members with ad hoc administrative tasks and projects.

What skills and experience do I need to be successful in this role?

- High School diploma or equivalent required.

- Excellent customer service skills with minimum 3 years’ experience.

- Computer skills with Google Docs, Microsoft Word, and Excel.

- Professional, conscientious, and responsible.

- Strong organizational skills and excellent follow through.

- Experience with SAP is recommended.

What will set me apart?

- Experience with QuickBooks is a plus.

- Basic bookkeeping or accounting knowledge is a plus.

Compensation at ICL: If you are hired at ICL, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. We also offer a generous benefits package (more information on benefits listed below).

Salary Range: $19.00 - $23.00 per hour

We've Got You Covered

ICL is committed to offering you a comprehensive set of benefits to empower you and your family physically, mentally, emotionally, and financially. The benefits we offer to our diverse and inclusive workforce include:

- Competitive base pay

- Medical, dental, vision, and life benefits that start quickly – the first of the month after hire

- Tax-advantaged health savings and spending accounts (when applicable)

- Wellness Incentive Program to lower your health insurance cost

- Generous Leave and FMLA policies

- Prescription program that provides most generic maintenance medications at no cost (including Insulin products & EpiPens)

- 401k eligibility from day one of employment with a generous company matching contribution. 100% vested after one year of service

- Employee Assistance Program

- Student Loan Assistance

- Free membership to a program that offers various discounts for travel, entertainment, groceries, and much more

To learn more, visit: https://icl-growingsolutions.com/en-us/

ICL will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Who is ICL?

ICL Group is a leading global specialty minerals company, which creates impactful solutions for humanity's sustainability challenges in the food, agriculture and industrial markets. ICL leverages its unique bromine, potash and phosphate resources, its global professional workforce, and its sustainability focused R&D and technological innovation capabilities, to drive the company's growth across its end markets. Our agricultural products feed the world’s growing population, our food additives enable greater access to higher quality food, our potash and phosphate products are essential components for the pharma industry and our bromine-based materials and phosphates contribute to a more energy efficient and environmentally friendly planet. ICL benefits from its advantageous size, geographical spread, and operational flexibility. With a culture based upon leadership, innovation, and sustainability, ICL is well positioned to be an Employer of Choice within the communities in which we operate. ICL shares are dual listed on the New York Stock Exchange and the Tel Aviv Stock Exchange (NYSE and TASE: ICL). The company employs more than 12,500 people worldwide, and its 2023 revenues totaled approximately $7.5 billion. To learn more about ICL, visit the company's global website www.icl-group.com.

EEO-USA

Equal Opportunity Employer/Veterans/Disabilities