Customer Experience Specialist

Are you passionate about delivering exceptional service and desire to join a dynamic team who is a leader in the steel industry? We're seeking a Customer Experience Specialist who will be instrumental in providing superior support to our valued customers and sales team, while representing our brand with pride.

Founded in 1979, Majestic Steel is a family owned, leading steel distribution, processing and solutions company. Majestic sells its steel to a diverse set of customers across North America in markets including HVAC, construction, equipment, agriculture, and appliance industries.

- Work Setting: Hybrid work schedule available, after successful completion of training (two days onsite, three days remote)

- Hours: Monday – Friday, 8:00 am – 5:00 pm

- Benefits: Medical, Dental and Vision Insurance, 401k Retirement Plan (100% employer match), Life Insurance, Disability Insurance, Paid Parental Leave, PTO, Paid Holidays, and more!

- Impact: Ensures all orders are entered and fulfilled accurately, directly leading to customer satisfaction and loyalty

What You'll Do:

- Order Entry: Administer sales orders with precision and attention to detail.

- Order Management: Monitor and track orders, providing timely status updates to Account Executives and customers.

- Customer Support: Provide top-tier support to Majestic customers while effectively promoting our brand, products, and services.

- Documentation: Maintain detailed records of all important activities in our CRM system.

- Collaboration: Work closely with Account Executives and cross-functional teams to ensure customer satisfaction and participate in additional job-related responsibilities as assigned

Who We're Looking For:

- Experience: Bachelor's Degree or equivalent work experience.

- Technical Proficiency: Experience with Microsoft Office products and Windows-based applications.

- Skills: Excellent verbal and written communication abilities to interact effectively with customers and team members at all levels; Strong organizational and multi-tasking abilities; Adaptability to change in a fast-paced environment

What Makes You Stand Out:

- Two (2) years of customer support experience

- Two (2) years of experience with flat steel products

At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer.