Customer Data Specialist-Shelton, CT

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Budderfly is a fast-growing, private equity-backed energy management company that is helping the planet by reducing carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. By installing and managing a combination of patented technologies, equipment upgrades, and proprietary energy software solutions, we deliver energy savings with no investment required from our customers.

Recognized as one of Fast Company's Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America's Fastest-Growing Companies for four consecutive years, Budderfly is driving real impact at scale.

We are an energetic, dynamic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We are looking for two Customer Data Specialists to join our team. One role will be more customer-facing, while the other will focus more on auditing and data accuracy responsibilities.

We have an opportunity for motivated individuals to fill the role(s) of Customer Data Specialist. In these positions, the successful candidates will be responsible for ensuring a smooth and efficient customer onboarding process by processing documentation, coordinating with various teams, addressing customer inquiries, improving processes, and managing utility data-related tickets.

- The customer-facing role will focus more on engaging with clients, handling incoming inquiries, supporting onboarding interactions, and helping ensure a positive customer experience.

- The auditing-focused role will involve detailed data review, internal process auditing, and ensuring the accuracy and integrity of utility data and documentation.

Why this Role is Important:

The Customer Data Specialist plays a vital role in ensuring a seamless and positive experience for new customers. Handles essential documentation, facilitate collaboration between teams, addresses customer inquiries, improves processes, manages data, and contributes to the overall efficiency and effectiveness of Budderfly's on-boarding operations.

Responsibilities:

- Process all required documentation to complete customer sign up process.

- Follow-up on open items including contracts, invoices and related paperwork.

- Work with onboarding and sales teams as needed to complete required supporting documentation.

- Understand Budderfly program and be able to answer potential customers' questions and concerns.

- Identify ways to improve processes and work with a team to implement those.

- Manage all tickets related to our utility data management working with utilities, data partners and our billing team.

Desired Skills and Experience:

- Must be at least 18 years of age.

- Problem solving skills are a number one priority.

- Good customer service skills and the ability to work well with others is necessary.

- Problem Solving

- Reviewing and processing invoices

- Auditing

- Maintaining and tracking data

- Researching

- Proficient in MS Office, especially Excel.

- Ability to be flexible as we grow and change.

- High school diploma/equivalent required; industry experience highly preferred

- Clean criminal background check and drug screen.

Job Type: Full-time, M-F (Hybrid Schedule: Tuesdays, Wednesdays and Thursdays in office)

Location: Shelton, CT

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

- Career advancement opportunities in a fast-growing, supportive company environment

- Competitive pay

- Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance

- Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability.