Data Specialist II

The Role:

This position is responsible for completing complex research on client accounts; is responsible for resolving bill payment edits and data, calculating and tracking billing discrepancies, in addition to working closely with other team members, vendors, and some direct client communication. Using multiple systems, the role resolves pre-identified errors and sends consolidated bills to payment.

Role Responsibilities:

- Able to independently perform components of the Data Specialist 1 roles

- Collaborating with vendors to investigate and resolve urgent disconnection notices, including, but not limited to:

- Requesting extensions to protect accounts from negative action

- Obtain any missing invoicing

- Update/correct data as needed

- Confirmation of payment settlement

- Process urgent payment to secure safety from disconnection

- Some manual data entry for summary and international invoices

- Ensure that follow-up, email, and correspondence are completed in a timely manner.

- Fill out, and submit Vendor specific authorizations to onboard accounts to electronic programs and account access

- Independently work with Utilities to onboard EDI accounts

- Work with Utilities technical teams to onboard

- Retrieve bills from utility websites

- Independently perform data mapping(known as templates) using Standard Operation Procedures and Critical thinking

- Work to solve web scraping login or retrieval issues

- Independently work upload exceptions from the UFBI upload process

Experience and Education

- High School Diploma or equivalent required

- Minimum 1 year relevant experience of clerical and/or customer related work experience

- May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements

Skills and Abilities:

- Strong verbal, written and interpersonal skills.

- Experience with Microsoft Office suite of products

- Familiarity with systems; Avi, Workflow, and other internal transversal process systems

- Must have excellent phone skills and customer service

- Must be able to organize, prioritize, and use time management tools

- Ability to demonstrate basic mathematical aptitude

- Must have basic problem-solving abilities

- Must be a team player, dependable and have a sense of ownership

- Must be able to adapt to change easily

Physical Abilities

- Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed.

- Visual Acuity: Ability to view computer screens and read documents for extended periods.

- Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment.

- Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing.

- Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings.

- Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace.

- Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds.

- Flexibility: Ability to perform tasks that may require bending, twisting, or standing briefly to access materials or equipment.

- Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

- Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week

- Health & Safety Working Requirements

- Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)

- Adjustable ergonomic chair

- Proper Lighting

- Heating, air conditioning and ventilation to create a comfortable environment

- Appropriate internet and bandwidth to conduct business

- Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees

- As a global organization, attending meetings and events during early mornings and evenings may be required

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The target pay range for this role is $16.80-24.14.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

Business Unit: GBU Energy Solutions

Division: SRM

Legal Entity: ENGIE INSIGHT SERVICES INC.

Professional Experience: Junior (experience < 3 years)

Education Level: High School Diploma/GED/A Levels

Why this matters to us

Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.