DCC Propane, LLC

Customer Care Representative - Seasonal

Putnam, CT

Seasonal

About This Job

Join Our Team as a Seasonal Customer Care Representative!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy resolving customer inquiries? If so, we have the perfect opportunity for you!

Key Responsibilities:

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Deliver outstanding customer service through phone and in-person interactions.

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Resolve or escalate customer inquiries and complaints efficiently.

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Process transactions and maintain accurate customer records.

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Handle billing inquiries and assist with light collections.

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Demonstrate strong data entry skills and attention to detail.

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Provide resolutions for gas and/or water service needs.

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Manage parts inventory and ensure timely submission of paperwork.

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Maintain professionalism, integrity, and confidentiality at all times.

Qualifications:

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High school diploma or GED required.

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Minimum of 3 years of experience in an office environment preferred.

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Customer service or inside sales experience preferred.

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Excellent organizational and communication skills.

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Proficient in MS Office and phone skills.

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Ability to work independently and manage time effectively.

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Dependable with a stable work history.

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Strong commitment to customer service and safety.

Physical Requirements:

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Ability to sit, stand, walk, bend, crouch, squat, and twist occasionally.

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Perform light lifting of supplies and materials.

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Communicate effectively both verbally and in writing.

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Work using repetitive motion and adjust focus as needed.

Working Environment:

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Regularly work in an office environment.

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Manage multiple tasks simultaneously in a busy setting.

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Experience moderate noise levels and sensory demands due to computer use.

Why Join Us?

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Be part of a dynamic team that values customer satisfaction and professional growth.

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Enjoy a supportive work environment with opportunities for advancement.

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Contribute to a company that positively impacts the community.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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