Customer Care Representative

About Us

UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

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Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference.

We create opportunities for employees to thrive through:

Job Description - Customer Care Representative

Notice of Vacancy (Classified Position)

Date Posted: April 7, 2025

Date Expires: April 20, 2025

Testing Date: Week of April 28, 2025 (You will be notified of date and time)

Interview Date: To be determined based on completion of testing (You will be notified of date and time)

Candidates selected for testing will receive a confirmation email at the email address provided on the application as notification of the scheduled date and time of the testing session. Dates are subject to change based on business needs, weather and unforeseen circumstances.

Please complete the online application on the company Intranet under My HR or at www.tep.com under the careers link. If you have any questions, contact Stacie Faltz @ sfaltz@tep.com.

Vacancies exist for the position of Customer Care Representative in TEP’s Customer Service Call Center. Please see the attached job description and outline for position specific details.

Normal Minimum Requirements:

Testing Requirements

There will be a two-part testing procedure required for this position. The first step is a written math test followed by a behavioral based interview. Part one (1) must be passed to progress to part two (2).

Math Skills Testing

Behavioral Based Interview

The interview is a behavioral-based interview. We believe past behavior is the best predictor of future behavior, and behavior that is more recent is a better predictor of future behavior than older behavior, and long-standing trends are better predictors of behavior than isolated incidents. We therefore have patterned the questions during the interview to solicit behavior patterns that indicate with higher predictability whether the candidate can perform the job as required. This type of interview is different from those you may have taken in the past.

Position Description:

This job classification provides UNS Energy Corporation residential and commercial customer account support through various methods of communication.

Position-Related Responsibilities:

Knowledge, Skills and Abilities:

All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.

Pay Rate: 21.22

All job offers are contingent on successful completion of a pre-employment drug screen and background check.