Customer Care Representative

JOB SUMMARY:

The Customer Care Representative is the first point of contact that answers billing, payment, and service start/stop applications related questions to the Districts’ water customers. This position answers incoming customer questions via email , utilizing Districts Rate Orders and company guidelines. They must have a commitment to customer satisfaction and an ability to make accurate decisions.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

· Provide accurate and knowledgeable customer service via phone, online, and in person

· Answer customer billing inquiries relating to their account using billing software (AVR) and work management software (Adjutant).

· Start new accounts and final accounts when residents move

o Acquire documents for new accounts and attach electronic copies to the account

o Follow up on required documents for new setups

· Research billing and payment discrepancies

· Create work orders for billing related field activities (reconnects, re-reads, etc.)

· Ensure accounts are well-documented after each call and enter data correctly

· Attend customer service training sessions to enhance industry knowledge and skills

EDUCATION AND EXPERIENCE REQUIREMENTS:

· High School Diploma or GED required

· Proficient with Microsoft Word, Excel, Outlook, and Internet

· Bilingual is a PLUS

OTHER SKILLS/ABILITIES:

· Organized and detail oriented

· Strong problem-solving abilities

· Display good work ethic and team collaboration

· Ability to prioritize and manage time effectively

· Exhibit strong verbal / written communication skills

· Possess good typing skills

· Ability to convey information clearly and effectively

· Demonstrate good judgment

WORK ENVIRONMENT:

Physical Conditions: Training will be in office. Work will be performed remotely utilizing modern office equipment and technology and may require sitting for prolonged periods of time using a computer. An incumbent must be able to meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed.

Municipal District Services, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Job Type: Contract

Shift:

•

Day shift

Ability to Commute:

Ability to Relocate:

Work Location: In person