Regal Rexnord

Customer Care Analyst I

LocationAuburn, AL
Job Typefull_time

About This Job

Position: Customer Care Analyst

Reports To: Manager II, Customer Care

Location: Auburn, Alabama

Remote Type: Hybrid (3 days in office; 2 days remote)

Position Summary:

The

Customer Care Analyst I

serves as the primary contact for requests for orders, quotes, product questions, drawing approvals, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through a high level of expertise, ownership, accountability, technical aptitude and responsiveness.

CCA1

receives specific product, systems, and process training on all IPS couplings products.

Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Couplings Support Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement. Responsibilities:

Dedication to 80-20 overserve strategies
Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures
Review Engineered coupling orders for commercial and technical requirements; interpret and clarify these requirements with the customer and obtain any missing information
Coordinate cross-functional review meetings as needed to clarify requirements and optimize order processing throughput
Coordinate fulfillment of customer requirements, such as design approvals, change orders, requests for information, support for field issues, technical support, etc.
Responsible for building strong customer relationships and delivering customer-centric solutions
Generate order status reports regularly and communicate to customers, Sales and Marketing.
Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Handles standard customer escalations, autonomously with first contact resolution when possible.
Work with internal teams with a high sense of accountability and urgency
Work with Manufacturing operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products
Participant in training initiatives within department


Education, Experience & Skills Required:

Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute
Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required
Demonstrated mechanical or technical aptitude required
Demonstrated patience and approachability with other team members
Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
Able to show situational adaptability and resourcefulness
Strong communication/interpersonal & organizational skills
Strong ability to manage daily workload


Education, Experience & Skills Preferred:

0-2 years of professional customer care experience preferred or an advanced degree
Basic to Intermediate Excel Skills preferred
Experience with Oracle &/or SAP (or other ERP systems) preferred
Experience navigating and utilizing corporate websites & eCommerce platforms preferred
Experience with CRM platforms such as Salesforce or Microsoft Dynamics Experienced preferred


Demonstrate Values:

Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
Manages Conflict – Handling conflict situations effectively, with a minimum of noise.
Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

No Sponsorship Available:

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

Benefits

Medical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies

: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.

Similar Jobs

company-logo

Data Analyst

logo
River City Science Academy
Job TypeFull-time
Salary
$20 - $45
Jacksonville, Florida
3 months ago
company-logo

Financial Analyst

logo
Third Coast
Job TypeFull-time
 
Houston, Texas
4 months ago
company-logo

Senior Division Order Analyst

logo
Formentera
Job TypeFull-time
Salary
$110000 - $130000
Austin, Texas
about 1 year ago
company-logo

Customer Care Analyst I

Regal Rexnord
Job Typefull_time
 
Auburn, AL
6 days ago
company-logo

Customer Experience Analyst

American Electric Power
Job Typefull_time
 
Columbus, OH
13 days ago
company-logo

Customer Care Specialist

DCC Propane, LLC
Job Typefull_time
 
Charleston, IL
4 days ago
company-logo

Customer Care Specialist

Constellation Energy
Job TypeFull-time
Salary
$48600 - $54000
Coatesville, PA
13 days ago
company-logo

Customer Care Specialist

Constellation
Job Typefull_time
 
Coatesville, PA
13 days ago
company-logo

Customer Experience Operations Analyst

NOVEC
Job Typefull_time
 
Manassas, VA
14 days ago
company-logo

Customer Care Specialist

Curecrete Distribution, Inc
Job TypeFull-time
Salary
$33280 - $41600
Springville, UT
22 days ago
company-logo

Customer Care Specialist

City Service Valcon
Job TypeFull-time
 
Cut Bank, MT
23 days ago
LP

Customer Care Specialist

Lookout Pest Control, Inc
Job TypeFull-time
Salary
$37440 - $41600
Nashville, TN
23 days ago
DS

Customer Care Specialist

Denver Sub Contractor
Job TypeFull-time
Salary
$45760 - $54080
Golden, CO
29 days ago
company-logo

Customer Care Advocate I

Regal Rexnord
Job Typefull_time
 
Florence, KY
13 days ago
company-logo

Customer Support Specialist I

Wilcox + Flegel Oil Co.
Job Typefull_time
 
White City, OR
16 days ago
company-logo

Customer Care Agent

Petro Home Services
Job Typefull_time
 
Hopewell Junction, NY
4 days ago
company-logo

Customer Care Agent

Star Group LP
Job TypeFull-time
Salary
$43680 - $43680
Woodbury, NY
9 days ago
company-logo

Service Desk Analyst I

Herc Rentals
 
Bonita Springs, FL
29 days ago
company-logo

Customer Care Representative

Pinnacle Propane, LLC
Job TypeFull-time
 
Baytown, TX
2 days ago
company-logo

Customer Care Representative

inExhaust
Job TypeFull-time
Salary
$45760 - $45760
Lincoln, NE
3 days ago

Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
29 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
4 months ago
company-logo

Division Order Analyst

Job TypeFull-time
 
Dallas, Texas
20 days ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
about 1 month ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
about 2 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
about 2 months ago
company-logo

Foundry Professionals

Penticton Foundry
Job TypeFull-time
 
British Columbia, Canada
22 days ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, Texas
about 1 month ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, Pennsylvania
4 months ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull-time
 
Norman, Oklahoma
2 months ago
company-logo

Deckhand

Ballard Marine Construction
Job TypeFull-time
 
Bradenton, FL
24 days ago
PS

Screen Printing Operator

Providence screen printing
Job TypePart-time
Salary
$39520 - $41600
East Providence, RI
29 days ago
company-logo

Apprentice Lineman

N Line Electric
Job TypeFull-time
Salary
$68640 - $106080
Longmont, CO
17 days ago
company-logo

HSE Operations Manager

ProPetro Services, Inc
Job Typefull_time
 
Midland, TX
6 days ago
company-logo

Apprentice / Lineman

Saber Power Services
Job TypeFull-time
 
Rosharon, TX
27 days ago
company-logo

Scada Controller, Level 1-5

Kinder Morgan
Job TypeFull-time
 
Snyder, TX
29 days ago
company-logo

Mechanical/Piping Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
4 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull-time
 
Pittsburgh, Pennsylvania
4 months ago