Customer Account Analyst I

OUC - The Reliable One , is presently seeking a Customer Account Analyst I to join the Customer Billing Management division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.

We are looking for an analytical professional with a keen eye for detail and strong communication skills to ensure timely, accurate service order completion and billing for our utility customers. This role involves managing a variety of processes within our Customer Information System, including conducting research across multiple systems, performing financial calculations, making adjustments and corrections, balancing receivables, and maintaining customer financial records. You will also analyze exception items in reports to ensure full compliance with OUC’s Administrative Policies.

OUC’s mission is to provide exceptional value to our customers and community through the delivery of sustainable and reliable services and solutions. Click here to learn more about what we do.

The ideal candidate will have:

OUC’s Offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few:

Click Here To View Our Benefits Summary.

Salary Range: $21.15 to$26.44 per hour commensurate with experience (Est. $43,992.00 to $54,995.20 annually)

Location: “ The Greenest Building in Downtown”- Reliable Plaza , 100 W. Anderson St., Orlando, FL 32801

Please see below a complete Job description for this position.

Job Purpose:

Responsible for ensuring timely, accurate billing and service order completion for approximately 270,000 utility customers in five (5) municipalities in Central Florida.Work entails performing a variety of analytical and Customer Information System (CIS) processes including research in multiple systems; financial calculations, adjustments, and corrections; receivables balancing; customer financial and data record maintenance; analyzing and working exception items on reports, and; compliance with OUC Administrative Policy.

Primary Functions:

Technical Requirements:

Education/ Certification/ Years of Experience Requirements:

Working Conditions:

This job is absent of disagreeable working conditions. This job is performed in an office work environment.

Physical Requirements:

This job includes very frequent speaking/ hearing, writing/ typing, and detailed inspection. This job requires frequent sitting.

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled