Cust Contract Specialist

Job Posting End Date

10-09-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

AEP Energy, a certified competitive retail energy supplier, is backed by a more than 100-year history of providing energy solutions, value and innovation. Headquartered in Columbus, Ohio, we supply energy to homes and businesses across six states and Washington, D.C. Our mission is to help create a brighter future for our customers.

The Customer Contract Specialist is responsible for reviewing and processing customer contracts. Participates in daily Contract Management operations and assists Contract Management team members when necessary. This includes calculating fees and working with sales daily. These fees are then sent to the Billing department so that these customers can be billed allowing us to collect this outstanding balance. The role is also responsible for processing around 400-600 Holdover agreements a month, when customers' contracts are approaching their end dates which keeps them on flow with AEP Energy.

Job Description What You'll Do:

- Responsible to Customer Contract management for the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations.

- Responsible for supporting all contract life-cycles.

- Support daily operations associated with provisioning services and contract approval processes.

- Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomes. Other duties as assigned by leadership, to include 40-45 hours per week expected.

What We Are Looking For:

- High School diploma or GED required.

- Bachelor’s Degree (Business, Management preferred) or equivalent preferred.

- Minimum 1 year contract management, operations or relevant business experience preferred.

- Ability to learn energy/utility contracts and challenges currently faced in the procurement/administration functions. Ability to understand function and inter-dependencies of all back-office systems and processes and ability to create and adapt processes to function within them to accomplish goals and drive improvement

Preferred Experience

- Strong MS Excel skills

- Execution of complex initiatives; requiring accuracy and attention to detail and fluency across numerous business disciplines/functions.

- General budgeting and accounting procedures.

- Comprehensive Business Acumen.

- Conflict resolution techniques.

- Delegation Process driven; emphasis on continuous improvement.

- Extremely organized. Demonstrated experience managing multiple markets.

- Strong leadership ability.

- Evidence of successfully working in a “team” environment

- Enhanced analytical thinking skills, concentration and strong attention to detail.

- Strong service and results orientation. Organized with acute attention to details. Able to prioritize, multitask, and manage time effectively.

- Excellent communication skills – written, spoken, listening with ability to explain and interpret issues clearly. High-energy, drive, ambition, self-starter.

What You'll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Salary Grade 03 - $44,708.00 - $52,160.00

#AEPENERGY

Compensation Data Compensation Grade:

SP20-003

Compensation Range:

$21.49-26.87 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.