CSR Service

CUSTOMER SERVICE REPRESENTATIVE

Winchendon, MA – Full Time

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

- Extensive benefits including 100% paid insurance options

- Matched 401(k) options

- Employee & family fuel discounts for your home

- State of the art Training Center

- 3.5 Weeks paid time off + 7 paid holidays

- Veteran’s Day paid holiday for active military and veterans

- Opportunity for growth

- Complimentary coffee, snacks, and Thanksgiving turkey

- Shortened summer hours – full pay, shorter days

- Wellness reimbursement (gym, exercise classes, and more)

- Tuition reimbursement

- Additional voluntary benefits

- Pet insurance

About this opportunity

This position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.

What your role will look like

- Accurately and appropriately manage and respond to customer questions, concerns and inquiries

- Take incoming calls from Service Technicians and provide servicing and dispatch support

- Timely and accurate managing of the service call scheduling and dispatching.

- Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction

- Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts

- Filing of customer documentation in appropriate folders

What you’ll bring to this role

- Education: Minimum of high school diploma or GED equivalent

- Experience operating a multi-line/function phone system

- Must possess general knowledge of applicable codes to assist technicians

- Demonstrate ability to read and write in English and perform basic math skills.

- Demonstrate ability to multi-task.

- Demonstrate reliability and good customer service skills.

Apply now to heat up your career at Eastern!