CSR - Customer Service Representative

Join Fast Air's Front Desk as a CUSTOMER SERVICE REPRESENTATIVE

We Offer:

A competitive package is provided including group health, dental and life insurance. We also offer a unique savings option matched by the company. Employees start at a higher than average hourly starting rate.

Additional Benefits: Access to career opportunities within Fast Air, rotational schedule with 3 day weekends, non-traditional work hours (not 9 – 5), free on-site parking, on-site exercise facility, company sports teams, referral bonuses, positive “can-do” team-based work environment.

The Position:

· Answer telephones and greet customers at front desk

· Operate a two-way radio

· Take customer orders for aviation fuel and aviation related services

· Advise colleagues of customer order requests

· Complete daily records and data input into software

· Complete customer invoicing and receiving of payments

· Arrange for catering, make customer hotel and car rental reservations

· Operate a passenger van to shuttle customers

· Do light cleaning, including mopping of floors

· Take initiative and anticipate customer needs, accept responsibility and take appropriate actions

· Adhere to company policies, and foster a safe work environment

· Must be able to work various shifts between 05:00 and 22:00 over 7 day week

Requirements:

· Demonstrated ability to provide excellent customer service

· Computer literate, Microsoft XP, Office 2000, Word, Excel, Outlook

· Strong problem identification and problem resolution skills

· Excellent time management and ability to multitask

· Ability to work with minimal supervision in a teamwork environment

· Works well under pressure with decision making skills

· Ability to work well with other and maintain a respectful workplace

· Due to location, reliable transportation is essential

· Valid class 5F driver’s license

Apply by sending your resume to darcy@flyfastair.com

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Benefits:

- Dental care

- Extended health care

- Life insurance

- On-site parking

- Paid time off

- RRSP match

Language:

- English (required)

Licence/Certification:

- Class 5F Drivers Licence (required)

Work Location: In person