Customer Service Representative

Position: Customer Service Representative

Pay: Clear Path to $57K+ Annually!

Compensation Breakdown:

- Hourly Base: $18-$20 Per Hour!

- Monthly Performance Bonuses!

- $1 Per Booked Call

- $50 Per Booked Call During Emergency After-Hours On-Call Services.

- Potential Annual Earnings: Clear Path to $57K Annually, Depending on Your Performance & Drive!

Location: Maybrook, NY

Hours:

- Full-Time, In-Office

- Monday - Friday, 8:00am - 4:30pm

- Rotational On-Call Required

- Overtime is Available

Benefits:

- Competitive Salary

- Paid Time Off

- Health Insurance

- Dental Insurance

- 401(k) Retirement Plan

- Comprehensive Training And Ongoing Support

- Friendly And Supportive Work Environment

- Opportunities For Career Growth And Development

Qualifications:

- High school diploma or equivalent.

- Previous sales experience required

- Previous customer service or call center experience preferred, but not required

- Strong communication skills—clear, professional, and empathetic.

- Strong organizational skills and attention to detail.

- Proficient in using computer systems and software (e.g., MS Office, CRM systems).

- Ability to multitask, stay organized, and follow structured processes.

- Comfortable using scheduling/dispatch software (ServiceTitan experience is a plus).

- Dependable, punctual, and able to work both independently and as part of a team.

Summary:

Join Busy Bee Septic and Excavating as a Customer Service Representative earning over $57k annually! In this vital role, you’ll be the first point of contact for our customers—answering calls, scheduling services, and ensuring a smooth, professional experience through ServiceTitan and daily team coordination.

The ideal candidate is reliable, detail-oriented, and brings a customer-first attitude to every interaction. We're looking for someone who values honesty, teamwork, and continuous growth—ready to represent a company trusted for quality and commitment.

Key Responsibilities:

- Answer inbound calls promptly and professionally, providing accurate information and exceptional service.

- Schedule service appointments, dispatch technicians, and update customer records in ServiceTitan.

- Communicate clearly with customers about services, pricing, and appointment expectations.

- Follow established company processes for quoting, scheduling, and customer follow-up.

- Handle customer concerns with patience and empathy, escalating issues to management when necessary.

- Maintain organized call notes, service details, and records for team use.

- Collaborate with field and office staff to ensure smooth daily operations and excellent customer experience.

Job Type: Full-time

Pay: Up to $57,000.00 per year

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- On-the-job training

- Paid time off

Work Location: In person