Customer Service Representative

For almost 50 years, Eversoft, Inc. has been a Southern California leader in the water filtration and water softening industry. Located in Long Beach, CA, we are looking for administrative help in our Service Department.

This role is a customer service position that is dedicated to supporting one department. It has responsibility for keeping internal and external parties up-to-date regarding the status of our work orders. This means speaking with employees who are located on-site, calling and emailing employees who are off-site, connecting with our customers both by phone and email and updating reports so that others can use those reports to be up-to-date as well. It also involves regularly scheduling of our services with customer accounts. If you like being at the center of activity, taking control of activity and interacting with others to ensure amazing customer service, we'd like to hear from you!

Main responsibilities include:

- Managing emails and incoming phone calls to the department

- Identify customers' needs to drive customer satisfaction

- Build positive relationships with customer accounts through open and reliable communication

- Handle customer complaints

- Use our company software to book orders, update orders and retrieve information

- Gather information; update reports

- Coordinate with customers and others as needed to schedule our visits to our customer locations

- Other duties as assigned

Main qualifications include:

- Minimum of 2 years working in an administrative capacity desired

- Minimum of 2 years working in a customer-facing support position desired

- Strong professional verbal and written communication skills

- Moderate Microsoft Excel skills

- Must be able to adhere to department and company procedures, including deadlines

This position is currently vacant and must be filled quickly. Get to know us better at www.eversoftwater.net.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- On-the-job training

- Paid time off

- Vision insurance

Work Location: In person