Lakes Gas

Customer Service Representative

LocationSouth Beloit, IL
Job TypeFull-time
Salary$33,280-$43,680

About This Job


Description:

Lakes Gas has an exciting opportunity for candidates with excellent people skills. We are looking for a reliable, energetic person who can provide outstanding service to our customers and promote our business to the community. Lakes Gas provides a friendly, team-based work environment in small local offices. This position will include walk-in, phone, and email contact with customers and potential customers. You must be able to multi-task and be attentive to details. Excellent people skills and computer skills are required.

Full Benefits Package available includes: competitive wages of $16.50-21/hr based on qualifications and experience, paid time off, health insurance for employees and their families with employer contributions, dental, vision, flex spending, pet insurance, referral incentives, 401(k) profit sharing/match, product discounts and more.

Requirements:

Outstanding customer service skills, ideal if you like working with people.
Working knowledge of Microsoft Word and Excel.
Strong data entry skills to maintain and update customer data records along with product inventories.
Enhanced communication skills both written and verbally.
Ability to learn, manage and navigate web-based applications designed for the propane industry.
Ability, after brief training, to read, interpret, and understand work orders, shipping papers, product labels and invoices.
Ensure compliance that the branch is operating per established company guidelines/policies and procedures.
Willing to explore, critique, and forward ideas, and work with the home office to implement improvements and directions to streamline processes


Major Position Accountabilities:

Providing excellent service to customers and potential customers, including walk-in, telephone or email.
Working closely with the Branch Manager to schedule service work.
Ability to close sales on inbound and outbound calls and emails.
Soliciting and collecting payments on past due invoices in a timely manner and actively working on customer account balances.
Responsible for the cash and credit card activities while performing account reconciliations.
Processing branch mail, including trips to and from the post office to retrieve and drop off mail (with a valid driver's license).other employees and/or customers.
Responsible for making daily deposits.
Responsible for weekly and monthly reporting and must understand the importance of due dates.
Monitoring and ordering office supplies and forms in accordance with company ordering procedures.
Promptly and accurately coding vendor invoices for payment.
Ability to lift 30 pounds to assist customers with cylinder fills.
Availability for limited travel within Regional Area, as required.
Ability during busy season (Oct-Mar) to be able to work Saturdays on a rotating schedule in support of branch operations.
Driving customer retention and reinforcing strategies for growth.


Critical Success Factors:

Ability to work with and respectfully interact with other employees and/or customers.
Ability to build and contribute to a cohesive, collaborative, and goal-oriented team with a hands-on approach.
Conducting self in a professional business-like manner with customers, co-workers, and managers.
Communicating with co-workers to ensure tasks are completed timely and accurately.
Working with minimum supervision, following published and verbal standards, guidelines, policies and procedures developed by Lakes Gas Co., and state, federal and local laws.


About Lakes Gas:

Lakes Gas is the leading distributor of propane in the region, with 55 offices in Minnesota, Wisconsin, Illinois, Michigan, North Dakota and South Dakota. We are a family-owned company based in Wyoming, Minnesota and known for incredible service.

Lakes Gas is an equal opportunity employer.


Similar Jobs

Trending Jobs

company-logo

Nuclear Technical Intern - Mid Atlantic

Constellation
Job TypeInternship
 
Lusby, MD
24 days ago
company-logo

Apprentice Lineman

Brink Constructors, Inc.
Job TypeFull-time
 
Rapid City, SD
23 days ago
company-logo

Deckhand (Houston)

John W. Stone Oil Distributor, LLC
 
Houston, TX
24 days ago
company-logo

Sr. Landman

Dorchester Minerals, L.P.
Job TypeFull-time
 
Dallas, Texas
10 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Director, Financial Planning & Analysis - Energy (Enterprise)

Pilot Thomas Logistics
Job TypeFull-time
 
Grapevine, TX
24 days ago
company-logo

Quality Engineer

Jedco Inc.
Job TypeFull-time
 
Grand Rapids, MI
18 days ago
company-logo

Solar Electrician

MN8 Energy
Job TypeFull-time
 
California, United States
22 days ago
company-logo

Gas Foreman

Peak Utility Services Group
Job TypeFull-time
 
Lawton, OK
23 days ago
company-logo

Sr. Polymer Scientist

ExxonMobil
Job TypeFull-time
 
Baytown, TX
22 days ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
8 days ago
company-logo

Apprentice Line Worker I

Tampa Electric
Job TypeFull-time
 
Ruskin, FL
30 days ago
company-logo

Finishing Helper Entry Level- Dayshift

Bonnell Aluminum
Salary
$41600 - $41600
Carthage, TN
18 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Langley, BC
21 days ago
company-logo

Meter Technician

ONEOK
Job TypeFull-time
 
Odessa, TX
24 days ago
company-logo

Apprentice Power Lineman

Proline Power Corp.
Job TypeFull-time, Apprenticeship
 
Red Deer, AB
28 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Nanaimo, BC
21 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
about 2 months ago
company-logo

Assembler/Production

Uptalent
Job TypeContract
Salary
$37440 - $49920
Oklahoma City, OK
17 days ago
company-logo

Senior Investigator

Dominion Energy
Job TypeFull-time
 
Norfolk, VA
24 days ago