Continuous Improvement Manager

Continuous Improvement Manager

Education Required: HBA degree, Engineering and Business degree or equivalent

Responsibilities: May include some or all of the following assigned tasks directly or indirectly by the VP, Global Technical Support

· Identify opportunities for process improvement, quality enhancement, waste removal, and cost reduction

· Oversee Customer complaint handling process

· Planning, facilitating, and executing Lean Six Sigma tools

· Establish, implement and monitor quality and operation criteria to evaluate and improve the efficiency and effectiveness of Actlabs processes and services

· support the lab operations and other stakeholders (technical support resources) in quality issues like customer complaints, Reworks and NCRs

· Establish and drive a culture of continuous improvement throughout the Actlabs

· Responsible for identifying/developing best practices within the laboratory’s operations and then disseminating those practices to our sites around the world via the provision of hands-on training

· Revise Actlabs controlled procedures to ensure best practices are captured within the Quality Management System.

· Review KPIs to determine where improvement is required, followed by taking steps to investigate and improve areas of low performance. Work with relevant stakeholders to develop KPIs in the event that there are gaps in KPI reporting

· Help to ensure quality data for which Actlabs has gained reputation

· Communicate observations and opportunities for improvement to management stakeholders

· Advise and assist with internal initiatives to improve or further develop productivity, quality and safety in Actlabs facilities

· Other responsibilities as may be assigned by the VP, Global Technical Support

Other Requirements:

1. Driven and challenges the status quo

2. Demonstrate common sense, innovation and is quality driven

3. Ability to multi-task

4. Computer literate in MS Word, MS Excel applications; programming ability an asset

5. Excellent interpersonal and management skills

6. Ability to travel to any Actlabs location globally

Additional Information

Benefits Package

Flexible Working Hours

Competitive Wages

Actlabs is a global company with a local presence. A Canadian based company founded in 1987, Actlabs is headquartered in Ancaster and operates 15 sites in 6 countries. We are recognized throughout the world as a leader in analytical testing and development services. Our analytical laboratories provide high quality analysis impacting every aspect of our lives including: Mining and Mineral Exploration, Agriculture, Cannabis, Environmental, Forensics, Life Sciences, Material Testing, Occupational Health and Petroleum Industries. We’re investing for the future, implementing innovative strategies to allow us to continually strengthen and lead in the industries that we serve.

Job Type: Full-time

Additional pay:

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Bonus pay

Benefits:

Schedule:

Work Location: In person