Contact Center Time Management Specialist

POWER UP A CAREER WITH US

Our people are our greatest investments.

Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.

Title: Contact Center Time Management Specialist Company: Tampa Electric Company State and City: Florida - Ybor City Shift: 8 Hr. X 5 Days

POSITION CONCEPT

The Contact Center, Time Management Specialist is responsible for the accurate time, attendance management for Customer Service Professionals (CSPs) in support of Tampa Electric and Peoples Gas Company’s Contact Center (CC). This position works closely with the Manager, Workforce Management and Planning, the Managers, Contact Center, Human Relations (HR) and TECO payroll to ensure employee time off is captured accurately in multiple systems.

PRIMARY DUTIES AND RESPONSIBILITIES

+ Create and maintain procedural documents on payroll tasks and policies + This is an accreditation for HR type information + Update FMLA/STD requests needed within CE + Follow-up with Prudential on FMLA cases for verification + Confirm STD approval dates/parameters

QUALIFICATIONS

Education

Experience

Knowledge/Skills/Abilities

+ Proficient in WFM System (e.g., Verint or similar WFM system) + Strong mathematical, analytical, communication and organizational skills. + bility to analyze numerical data and provide recommendations for improvements. + Adaptable to changing environments. + Concise and descriptive written and oral communication skills. + The ability to work and multitask in a deadline driven environment. + Advanced user for MS Office products; + Intermediate SharePoint knowledge desirable. + Understanding of call center dynamics, including STD, FMLA and PTO.

WORKING CONDITIONS

Ability to work irregular hours or extended hours, as needed. May need to travel to other contact center locations.

TECO offers a competitive Benefits package!!

Competitive Salary 401k Savings plan w/ company matching Pension plan Paid time off Paid Holiday time Medical, Prescription Drug, & Dental Coverage Tuition Assistance Program Employee Assistance Program Wellness Programs On-site Fitness Centers Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.