Contact Centre Manager

We are looking for an experienced Contact Center Manager to join our dynamic team!

The Contact Center Manager is responsible for ensuring efficient and high-quality customer service across multiple programs. This role oversees the performance of our Client Services Administrators and Coordinators, developing and implementing strategies to improve service delivery and consistently meet client satisfaction goals.

Key Responsibilities:

Team Management

Operational Oversight

Performance Management

Customer Experience

Key Skills & Competencies:

Education & Experience:

If you are interested in joining our team and would like to apply, please submit your resume here or email to: hr@homesol.ca.

Homesol Building Solutions is an equal opportunity employer. We are committed to fair and equitable recruitment practices and we welcome discussion for any accommodation needs required throughout the hiring process.

While we thank all candidates for their interest, only those shortlisted will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: $75,000.00-$85,000.00 per year

Benefits:

Schedule:

Ability to commute/relocate:

Experience:

Work Location: In person