Consultant I, Bi-Lingual Service

Bilingual Service Consultant - Customer Care Center

The Bilingual Service Consultants handle more than 60-100 calls a day in both Spanish and English and assist customers Monday-Friday 8 a.m. – 6 p.m. and provide 24/7 support for emergencies as well as on-call rotation. The Bilingual Consultant will provide support not only to Georgia Power but also additional operating companies. Our team is the best in class at helping our customers during major storms. We value our customers and are looking for team members that will deliver solutions to meet their specific energy needs. Our culture is founded on relationships, empathy, and loyalty.

Skill development, coaching and mentoring are also paramount to our culture. So, if you are self-directed and hungry to learn new concepts, then this role will suit you well. Our employees are trusted to be creative and innovative to achieve customer and operational excellence.

On a typical day, our Spanish speaking consultants can have a conversation with customers about starting, stopping, or transferring their service, discussing payment options, offering personalized energy-related products and services, report emergency situations, and other general inquires. Simply put, people count on us. If you are not 100% reliable and ready to give it your all, this isn’t the job for you.

We’re looking for candidates who are:

What you’ll be responsible for:

Functional Expertise:

Business Acumen:

Engagement:

Driving Results:

If you are kind enough to deliver excellent customer service to customers with high expectations, apply now! We can’t promise it will be easy. We can promise it will be time well spent. You will gain skills and grow your career with one of the Southeast's largest and most well-respected employers. We provide exceptional training programs, a supportive environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards of customer service.

The successful candidate will work in the office the first 6 to 8 months located at the Care Center in McDonough GA. Work from home and flexible shifts opportunities may be available dependent upon performance, attendance, and management discretion.

This position requires all candidates to pass the bilingual proficiency exam.

Candidates must live within a one hour commuting distance to the Customer Care Center. The Customer Care Center is located at 2500 Patrick Henry Pkwy, McDonough, GA 30253.

Pay: Current starting pay for ALL NEW HIRES is $21.46 an hour and $44,636 annually. All candidates who receive job offers will be hired at the same rate, regardless of experience/skills. This rate is non-negotiable.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 13292

Job Category: Customer Service

Job Schedule: Full time

Company: Georgia Power