Bilingual Customer Care Representative - Contract

What we will offer you: Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.

Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Safety Focused: We care about you and have committed to a zero-harm workplace.

Reporting directly to the Manager, Customer Care the Customer Care Representative (CCR) will act as a second point of contact for customers who express dissatisfaction and the intention to close their account. The CCR will be responsible for diligently working to retain the customer account by resolving outstanding concerns and issues. They will accomplish this by providing “best in class” customer service, educating the customer on Superior Propane’s processes and product offerings, answering general sales inquiries and providing updated product and/or pricing information and special offers. In addition, the CCR will reach out to our customers who have completed a customer satisfaction survey to discuss their feedback and resolve any concerns.

What you'll do:

What you bring:

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."