Limited-Term Customer Service Representative (Bilingual - Spanish)

Definition and Class Characteristics

FLSA: Non-Exempt

Monterey One Water is looking for a professional with positive attitude that can provide outstanding customer service. The ideal candidate will be a team player, proactive, and have strong communication skills.

Join the Monterey One Water Team!

DEFINITION

Under direct supervision performs a wide variety of accounts receivable, account maintenance, data entry, connection fee computation, billing and public contact work in support of the customer service function; and performs other job-related duties as required.

CLASS CHARACTERISTICS

This is the entry level class in the Customer Service Representative series providing general customer service support. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Customer Service Representative II level, usually exercise less independent discretion and judgment in matters related to work procedures and methods; and are not required to conduct field inspections. Work is usually supervised while in progress and fits an established structure or patterns. Exceptions or changes in procedures are explained in detail as they arise.

Essential Functions

Qualifications

Knowledge of:

Ability to:

Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience: Any combination of experience and education/training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Equivalent to the completion of the twelfth grade supplemented by specialized course work in office practices, data processing, accounting, public relations, or a closely related field.

Two years of general office, customer service and/or financial recordkeeping experience.

Licenses or Certifications:

Possession of valid California Motor Vehicle Driver’s license and be insurable with the Agency’s insurance at the standard rate, and continue to meet the established driving standards as a condition of employment for this position or suitable alternative transportation to be approved by the Agency.

Physical and Environmental Demands

PHYSICAL DEMANDS

ENVIRONMENTAL ELEMENTS

Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Employee Benefits Package

Health Care Coverage

Anthem Blue Cross through ACWA JPIA. Agency pays 100% of the employee contribution and a substantial portion of the dependent contribution.

Dental Care Coverage

MetLife. Agency pays 100% of the employee contribution and a substantial portion of the dependent contribution.

Vision Care Coverage

MetLife. Agency pays 100% of the employee contribution and a substantial portion of the dependent contribution.

Life & AD&D Insurance

MetLife. 1x employee's annual salary plus $15,000, maximum of $265,000, paid by Agency.

LTD/STD

MetLife. Paid by Agency.

Retirement

CalPERS. Local Misc.:

Employees pay 100% of the employee portion.

Six month waiting period, accrual every pay period. 440 is the max accrual.

Sick Leave

Employees are granted 96 hours of sick leave, accrued per pay period. There is no limit to the amount of sick leave an employee may accrue due to the Public Employees Retirement System (PERS) sick leave conversion credit accumulation upon retirement.

Bereavement Leave

Up to five days per incident. Employees can use sick, vacation, compensatory time, or Admin leave.

Military Leave

Temporary military leaves of absence will be granted to engage in ordered military duty.

Holidays

13 paid Holidays per year + 1 floating holiday per year.

EAP

The Agency provides and pays for an EAP Program through Claremont EAP.

Education Incentive

The employee will be reimbursed for books and tuition only and the employee will receive reimbursement of the course with a grade of "C" or higher. There is a 6 month waiting period for this benefit. Reimbursement is limited to the following maximums:

Community College

Optional Benefits

AFLAC, Flexible Spending Account (unreimbursed medical and dependent care) and Deferred Compensation Plan (Principal, no matching funds).