Computer Technician

Location: Albuquerque, New MexicoShift: Day Shift (7:00am – 3:30pm)Type: Full-Time Permanent, Monday–FridayNumber of Open Positions: 1About 2NDGEAR2NDGEAR supports organizations across corporate and EDU markets with high-quality refurbished enterprise hardware, comprehensive device lifecycle management, and secure ITAD solutions.Job Summary – Operations (ITAD/Computer Technician)The ITAD/Computer Technician is responsible for testing, configuring, troubleshooting, and repairing laptops and other electronic equipment as required. This role also includes inventory control, Certified Data Destruction (CDD), device sanitization, and shipping/receiving responsibilities. Additional duties include cleaning electronics for shipment, auditing inventory, and palletizing IT assets such as PCs, laptops, printers, monitors, and removable devices.Key ResponsibilitiesITAD / Technical Duties

- Perform data sanitization and factory resets

- Serialization (asset tagging and tracking of IT equipment)

- Test, diagnose, and repair laptops, desktops, printers, and other electronic devices

- Replace and upgrade hardware components (RAM, storage, internal parts)

- Install and remove operating systems

- Troubleshoot and resolve device faults and performance issues

- Evaluate electronic components using provided diagnostic tools/software

- Inspect parts for quality compliance

- Clean and prepare electronics for e-commerce shipment

- Support secure data destruction processes (CDD compliance)

Shipping Duties

- Locate, weigh-out, stage, and load outgoing items as directed by the Supervisor

- Verify materials against work orders to ensure accuracy of quantities, destinations, and routing

- Perform physical cycle counts of outbound materials

- Select appropriate shipping containers and properly package materials for safe delivery

Receiving Duties

- Unload incoming materials from trailers and transport them to designated areas

- Receive shipments following company procedures (inspection, documentation, and control)

- Inspect incoming shipments for damage or defects; report discrepancies to supervisor

- Complete receiving documentation tied to project or lot numbers

- Register and process materials according to company policies

- Unbox, sort, and organize incoming equipment

- Track inventory and perform cycle counts

Equipment & Warehouse Operations

- Operate cardboard baler, pallet wrapper, hard drive shredder, electric forklift, and reach truck (training provided)

- Palletize and stage IT equipment for shipment or processing

- Maintain clean and organized work areas

Qualifications & Abilities

- Experience with laptops, desktops, tablets (iPads, Android devices)

- Strong troubleshooting, repair, and diagnostic skills

- Experience with mobile device repair (screens, batteries, internal components, software flashing/unlocking)

- Ability to work independently and manage time effectively

- Strong attention to detail and ability to work under pressure

- Fast learner with ability to multitask in a warehouse/technical environment

- Comfortable lifting up to 20 lbs regularly

2NDGEAR is an equal opportunity employer committed to diversity and inclusion. Accommodations are available upon request throughout the hiring process.We thank all applicants; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

- Dental insurance

- Health insurance

- Vision insurance

Work Location: In person