Commercial Service HVAC Dispatcher

Main Job Tasks and Responsibilities

- Qualify customer information from the CSR, and dispatch to the correct technician

- Make outgoing calls to schedule appointments with existing contract customers

- Enter new customer information into the system when needed

- Update existing customer information as needed

- Follow up customer calls where necessary and communicate with techs/managers

- Document all call information according to standard operating procedures

Education and Experience

- Proficient in relevant computer applications

- Experience with Service Titan preferred but not required

- Required language proficiency, along with the ability to enunciate

- Knowledge of customer service principles and practices

- Knowledge of accounting/billing practices

- Knowledge of call center telephony and technology

- Good data entry and typing skills (65 WPM minimum)

- Knowledge of administration and clerical processes

Key Competencies

- verbal and written communication skills

- listening skills

- problem analysis and problem solving

- basic accounting skills

- customer service orientation

- organizational skills

- attention to detail

- judgment

- adaptability

- team work

- stress tolerance

- resilience

Accepting resumes via email.

Job Type: Full-time

Salary: 18-23 dollars per hour, depending on experience

Job Type: Full-time

Expected hours: 40 – 52 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Flexible spending account

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Professional development assistance

- Vision insurance

Schedule:

- 8-hour shift

- Day shift

- Monday to Friday

- Weekends as needed

Work Location: In person