HVAC Service Manager - Commercial

Mako Industries is hiring an HVAC Service Manager!

We are seeking a skilled and dynamic HVAC Service Manager with a strong background in both service management, estimating and sales. This individual will oversee the day-to-day operations of our HVAC service department, ensuring efficient service delivery, managing a team of technicians, and driving growth through sales initiatives. The ideal candidate will have extensive HVAC knowledge, proven leadership skills, and the ability to engage with customers to promote and sell service contracts, maintenance plans, and system upgrades.

Key Responsibilities:

- Service Department Management: Oversee the scheduling, dispatching, and performance of HVAC service technicians, ensuring high-quality and timely service delivery.

- Team Leadership: Manage, train, and mentor a team of HVAC service technicians to ensure they meet performance standards and customer expectations.

- Customer Relations: Serve as the primary point of contact for customer inquiries and concerns, ensuring a positive experience and fostering long-term relationships.

- Sales and Business Development: Drive sales efforts to promote HVAC service contracts, maintenance plans, system upgrades, and repairs. Generate new business opportunities through referrals, networking, and cold calling.

- Budget and Performance Monitoring: Manage service department budgets, track key performance indicators (KPIs), and ensure profitability. Monitor technician productivity and customer satisfaction to meet company goals.

- Technical Expertise: Provide technical support to service technicians and assist in troubleshooting complex HVAC issues.

- Reporting and Documentation: Maintain accurate records of service requests, work orders, and sales activities. Prepare regular reports for senior management.

- Inventory Management: Oversee the inventory of parts and equipment needed for service jobs, ensuring that stock levels are adequate and cost-effective.

- Safety and Compliance: Ensure that all work is performed in compliance with industry standards, safety regulations, and company policies.

- 5+ years of experience in HVAC service, with at least 2 years in a supervisory or managerial role.

- Strong sales experience, with a proven ability to sell service contracts, repairs, and system upgrades.

- EPA Certification (Type I & II or Universal) and other relevant HVAC certifications.

- Knowledge of HVAC and Refrigeration systems, troubleshooting, and diagnostics.

- Excellent communication, leadership, and customer service skills.

- Strong organizational skills and the ability to manage multiple priorities.

- Proficiency in using HVAC management software and basic office software (Microsoft Office, CRM systems, Service Titan, Jobber).

- Valid driver’s license and a clean driving record.

- We Provide Company Truck and Gas Card

- Competetive Salary + Potential Bonus