CNC/Robot Operator (Dual Role: Sales Support)

Position Title: CNC/Robot Operator (Dual Role: Sales Support) Company: Synergy Additive Manufacturing, LLC Location: Grand Rapids, MI Job Type: Full-Time

About Us:

At Synergy Additive Manufacturing , we’re redefining what’s possible in laser technology. As an innovative and fast-growing startup, we provide cutting-edge laser-based services including laser cladding and laser heat treating—helping our customers solve problems traditional manufacturing can’t. Our team thrives on creativity, precision, and pushing boundaries in metal manufacturing.

Position Overview:

We’re looking for a hands-on, driven CNC/Robot Operator who’s ready to grow with us. In this hybrid role, you’ll operate advanced robotic equipment for laser-based processes—and when production slows down, you’ll pivot to support the sales team with quoting, customer communication, and project tracking.

If you’re mechanically inclined, eager to learn, and excited about working at the intersection of technology and customer engagement, this is the role for you.

What You’ll Do:

Production Responsibilities:

- Operate CNC machinery and robotic systems for laser cladding and heat treating.

- Set up parts, run dry cycles, and carry out laser processing with precision.

- Prepare, inspect, and package components before and after processing.

- Troubleshoot basic machine and equipment issues.

- Perform routine maintenance and keep workspaces clean and organized.

- Complete required documentation and job tracking forms accurately.

Sales Support Responsibilities (When Production Is Slow):

- Assist with creating accurate quotes and job estimates.

- Communicate directly with customers regarding job specs, timelines, and updates.

- Maintain CRM or job tracking systems with updated project data.

- Work alongside engineering and operations to ensure accurate quoting and job feasibility.

- Help with outreach efforts, follow-ups, and coordination of sample shipments.

What We’re Looking For:

- High school diploma or equivalent (required).

- Experience in a manufacturing or shop environment.

- Mechanical aptitude with a passion for hands-on problem solving.

- Comfortable with basic hand tools and shop equipment.

- CNC operation experience preferred.

- Strong computer skills (Microsoft Excel, Word, Email, etc.).

- Excellent communication skills—both written and verbal.

- Self-starter with the ability to work independently and as part of a team.

- CAD knowledge is a plus but not required.

Why Work at Synergy?

✅ Cutting-Edge Technology – Work with advanced laser and robotic systems.

✅ Growth Opportunity – Build skills in both technical operations and customer-facing roles.

✅ Collaborative Environment – Join a tight-knit, supportive team where your ideas matter.

✅ Career Development – Gain experience in sales, quoting, and laser applications all in one role.

✅ Dynamic Workplace – No two days are the same; shift between shop floor and customer engagement.

How to Apply:

Send us your resume and a short message explaining why you're a great fit for this role. We’re looking for people who are ready to roll up their sleeves, grow with us, and take pride in doing things the right way.

Benefits:

- Health Insurance

- Dental Insurance

- 401K

- Paid Time Off

Pre-employment Check:

- Federal Background Check

- Drug Screening

- Valid Driver’s License

Job Types: Full-time, Contract

Pay: $25.00 - $30.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Flexible schedule

- Health insurance

- Paid time off

- Referral program

- Tuition reimbursement

Education:

- High school or equivalent (Required)

Experience:

- CNC Operator: 2 years (Preferred)

Shift availability:

- Day Shift (Preferred)

Ability to Commute:

- Grand Rapids, MI 49503 (Required)

Ability to Relocate:

- Grand Rapids, MI 49503: Relocate before starting work (Required)

Work Location: In person