National Grid

CMS Instructor, Talent Management and Development

Jamaica, NY

full_time

$88,000-$100,000

About This Job

About Us

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a CMS Instructor, and find your superpower.

National Grid is hiring a CMS Instructor. This position will be located in our Queens, NY or Melville, NY Training Center. Job Purpose

To deliver high quality learning experiences that meet clients' technical, regulatory and safety learning needs through a blended learning approach and support the design and development of learning solutions. At the highest level the role will act as a technical subject matter expert for the US.

Key Accountabilities

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Deliver technical training programs to clients through a blended learning approach, such as hands on activities to stimulate real tasks, ensuring that National Grid is effectively providing training in line with external requirements, operational priorities, and best practice.

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Support the design and development of cohesive and innovative curriculum and training programs in order to meet client learning requests.

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Liaise with the business, acting as a technical training advisor for various departments throughout the company in order to resolve any queries or issues.

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Administer testing and conduct physical and technical assessments.

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Represent technical training as the subject matter expert on various committees in order to ensure that technical training is represented and understood in the business.

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Conduct assessments of training needs associated with the introduction of new equipment, procedures and technology to ensure that National Grid incorporates best practice into learning methods and programs.

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Participate as a subject matter expert during the modification and creation of new technical training programs by the Design and Development areas of Technical Training.

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Keep up to date on training developments in order to ensure that innovation and latest learning requirements and ideas are incorporated into National Grids technical training programs.

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Define, create and deliver training programs such as preparing lesson plans and developing instructor materials and assessments in order to meet the learning and development needs of the business and ensure all external requirements are met.

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Coordinate learning records administration including monitoring course completions, attendance, assessments, and qualifications.

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Represent Technical Training as the subject matter expert including governance bodies, transformation and best practice committees and other technical committees in order ensure that Technical Training is represented and understood in the business.

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Effectively deliver high quality training solutions for the most complex technical content Identify and analyze learning and development needs for client departments in order to develop quality training for clients and internal instructor staff.

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Help drive strategic initiatives for the Technical Training organization and lead governance or advisory committees in partnership with client groups.

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Ensure that Technical Training initiatives in the areas of best practice, instructor development, and client service level agreements are maintained for their area of technical expertise.

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Oversee the provision of training facilities, equipment and instructors to ensure that appropriate support for the learning environment is in place.

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Measure the impact and value of training programs with quality metrics to evaluate the effectiveness of training programs and ensure continuous improvement.

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Support the technical skills development of Technical Training instructors (Train the Trainer programs) to ensure instructors are able to provide training effectively.

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Keep up to date with training and regulatory developments in order to ensure the optimization of best practice for National Grid.

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As an instructor you will be required to cross train in other depts such as but not limited to Instrumentation & Regulation, Gas Field Operations, & Corrosion.

Qualifications

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A minimum of 3 - 5 years of Customer Meter Service experience

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Supervisory experience and/or advanced degree in Education or a related field is a plus.

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Good oral and written communication skills including active listening and presentation skills

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Must have strong interpersonal skills, be able to perform in a team environment, collaborate with others, handle multiple projects, and meet deadlines.

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Strong knowledge of technical and safety policies / procedures/ standards and regulatory requirements.

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Understanding of training and development principles and adult learning theory

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Working knowledge of personal computers and various business-related software.

More Information

Salary

$88k - $100k a year in Queens, NY or Melville, NY.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144 .

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.