Client Success Manager

About Metergy Solutions, LLC. (“Metergy”)

As one of North America’s most experienced submetering providers, Metergy Solutions has brought turnkey solutions to clients for over 20 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, and bills and collects the utility consumption.

Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by an impressive 40%, significantly advancing our clients' decarbonization efforts. This outstanding performance has enabled Metergy to issue green bonds and secure green financing, fueling our sustained growth and creating extraordinary career opportunities for our team.

As the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy boasts over 850,000 contracted meters, issues more than 2 million utility invoices annually, and employs over 400 dedicated team members. Our successful acquisitions have consistently exceeded expectations, unlocking immense growth potential.

Metergy is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This partnership provides Metergy with access to substantial capital, infrastructure investment expertise, and a global reach, positioning us for continued success and innovation.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

Position Summary:

The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquires. The Client Management team acts as first point of contact for general inquires such as billing, products, scheduling, etc. for Landlords and Property Managers.

Accountabilities:

- Support Metergy in the development and execution of account growth strategies

- Provide tailored reports, project plans, and value added programs for the Client as required, with support from cross functional teams at Metergy

- Follow up with clients on a regular basis to gauge satisfaction and offer assistance, where possible

- Attend client meetings and represent Metergy as a subject matter expert

- Ensure timely resolution of all inquiries

- Collaborate to improve and document existing and new processes by discussing recommendations with internal and external stakeholders at various levels of respective organizations

- Participate in special projects, initiatives, sales calls, and other opportunities, as assigned and ultimately,

- Act as client advocate with all departments

Qualifications:

- University/College preferred or equivalent work experience in related field

- Minimum of 5 years’ experience in a customer service role with a business-to-business focus

- Effective executive presence

- Excellent written and verbal skills

- Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities

- Strong decision making and analytical skills

- Proficiency with MS Office, specifically Word, Excel and PowerPoint

- Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset

Benefits & Perks

- Excellent health coverage and life insurance benefits – no waiting period!

- Company-paid Long-Term Disability and Basic Life Coverage

- Flexible Spending Account (FSA) options

- 401K plan with immediate company match

- Generous Paid Time Off Plan plus 10 paid holidays

- Summer hours to enjoy the weather

- Regular Social events - happy hours, summer & holiday parties, & more

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.