Director of Client Relations/Business Development

Build and maintain strong client relationships through regular communication, personalized service, and proactive issue resolution.

Overview

We are seeking a dynamic and results-driven Director of Client Relations/Business Development to lead the organization’s efforts in expanding market presence, increasing revenue, and strengthening client relationships. This role plays a critical part in identifying growth opportunities, cultivating new business relationships, and enhancing client satisfaction to drive long-term success and profitability. This position reports to the President/CEO.

Key Duties and Responsibilities

- Lead client onboarding, training, and support efforts to ensure satisfaction and maximize value.

- Develop and implement strategies to improve client retention, loyalty, and engagement.

- Gather and analyze client feedback to identify trends and drive continuous improvement.

- Collaborate with internal teams to advocate for client needs and enhance the overall client experience.

- Identify and pursue new business opportunities through market research, networking, and lead generation.

- Present tailored solutions to prospective clients, negotiate contracts, and close deals.

- Develop and execute business development strategies aligned with company growth objectives.

- Represent the company at industry events and maintain a professional image that reflects client expectations.

- Perform additional duties and special projects as assigned to support operational and strategic goals.

Qualifications:

- 5+ years’ experience in sales or marketing.

- BA/BS in industrial, mechanical or a 4-year technical degree in related discipline preferred.

- Strong understanding of precision manufacturing and CNC machining processes

- Excellent verbal and written communication skills with the ability to compose, type and proof materials; establish priorities and meet deadlines.

- Ability to communicate technical concepts clearly and professionally with both customers and internal teams

- Knowledgeable with ITAR, NIST and other government certifications

- AS9100 familiarity is a plus

- Must be able to work in a fast-paced environment.

- Effective decision-making abilities are necessary.

- Must be proficient in Microsoft Office and the Internet.

- Ability to participate in and facilitate group meetings.

- A professional appearance and telephone manner is essential.

- Ability to travel, including local travel as well as some out-of-the-area and overnight travel is required.

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Referral program

- Vision insurance

Experience:

- Sales: 5 years (Required)

Willingness to travel:

- 50% (Required)

Work Location: In person