Clerical Assistant L1-2, Brooklyn & Queens Operations Support

Overview

Brooklyn/Queens Operations Support is looking for a qualified candidate to join their team as a Clerical Assistant. This role involves providing clerical and administrative support to Brooklyn and Queens Electric Operations.

Responsibilities

Core Responsibilities

- Success in this role requires a candidate with strong work ethics, confidence, passion, and adaptability.

- This candidate should have excellent clerical and organizational abilities, along with proficient computer and typing skills.

- Excellent interpersonal and telephone skills are essential due to frequent interaction with both internal and external customers.

- Candidate should demonstrate outstanding proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Access, and Outlook.

- This individual should be capable of prioritize daily tasks and adapting to manage multiple assignments simultaneously.

- The successful candidate will need to engage with customers regularly, both internal and external.

- Responsibilities entail reviewing and filing documents, compiling various tracking system reports, preparing daily work folders for field construction crews, assisting field personnel with necessary permits and contact information, and performing office duties related to electric construction.

- The chosen candidate must be willing to work overtime and occasionally on weekends or overnight shifts as needed for storm response.

- This position is currently hybrid, requiring three days in office and two days remote with the on-site requirement subject to change based on business needs; at companys discretion; standard shift hours are Monday through Friday, from 7:00am to 3:30pm.

- Candidate must be available to report in-person during ICS (Incident Command System) events and travel to company locations as necessary to support restoration efforts on morning/night shift. This requirement ensures operational effectiveness and continuity, particularly in response to critical events where in-person coordination is necessary.

Qualifications

Required Education/Experience

- High School Diploma/GED

Preferred Education/Experience

- Associate's Degree

Relevant Work Experience

- Must possess excellent organizational skills, including computer skills and competency in Microsoft Suite (Outlook, Word). Required

- Excellent interpersonal skills are required for frequent interaction with Manager, Planners, Supervisors, and Field Crews. Required

- Candidate must be able to handle multiple tasks and changing priorities. Required

- Previous experience in the utility industry is preferred. Preferred

Skills and Abilities

- Effective interpersonal skills

- Proficient in English written and verbal communication skills

- Ability to simultaneously handle multiple priorities

- Excellent organizational skills

- Well organized, detail oriented and flexible to handle multiple assignments

- Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

Licenses and Certifications

- Driver's License Required

Physical Demands

- Ability to push, pull, and lift up to 25 pounds

- Sit or stand to answer a phone for the duration of the workday

- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

- Possess manual dexterity and the ability to use hands for the duration of the workday

- Ability to stoop, bend, reach, and kneel throughout the workday

Additional Physical Demands

- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.