Claims Specialist

Job Title: Claims Specialist

Location: Columbia, MD, USA

Reporting to: Director of Project Management

Company: Tate

About Us

At Tate, we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $420m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner.

Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact.

We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale.

About the Role

We are seeking a highly organized and customer-focused Claims Specialist to manage and resolve customer claims with precision and empathy. In this role, you will serve as the primary point of contact for customers, ensuring claims are logged, tracked, and resolved efficiently while collaborating across Manufacturing, Finance, and Customer Service teams. The ideal candidate will use strong analytical, project management, and communication skills to drive root cause analysis, implement corrective actions, and enhance the overall customer experience.

What You’ll Do

- Log, track, and manage customer claims in Salesforce from initiation to resolution.

- Communicate empathetically with customers, providing timely updates throughout the claims process.

- Collaborate with Manufacturing, Finance, and other internal teams to investigate claims and implement resolutions.

- Facilitate cross-functional meetings and follow up on corrective actions to ensure accountability.

- Identify trends in claims, perform root cause analysis, and recommend process improvements.

- Provide regular reports on claim volume, resolution times, root causes, and customer impact.

Additional Expectations

- Maintain accurate and thorough documentation of all claims, communications, and outcomes.

- Escalate complex issues appropriately and ensure follow-through on resolutions.

- Uphold a high standard of service excellence in every customer interaction.

- Support continuous improvement initiatives by analyzing data and providing actionable insights.

- Manage multiple priorities effectively while maintaining attention to detail and quality.

What You’ll Bring

- Bachelor’s degree in business, Project Management, or a related field.

- 3+ years of experience in customer service, claims resolution, or project coordination.

- Proficiency in Salesforce, Excel, and data analysis tools.

- Excellent communication, problem-solving, and organizational skills.

- Ability to drive cross-functional collaboration and manage multiple priorities.

- Preferred: experience in manufacturing or B2B environments, familiarity with root cause analysis frameworks (e.g., 5 Whys, Fishbone), exposure to corrective action planning, and project management certification (CAPM or PMP).

Employee Benefits

- Career Scope and Advancement: As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally.

- World of Wellness Philosophy: We empower you to take charge of your health and well-being. You’ll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a “Health Advocate.” We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness.

- Corporate Social Responsibility: Through Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our primary supply chain. We are very involved in our community, and you will have ample opportunities to support us in creating a better world.

- Skills Development: Given the dynamic pace of our business and a strong collaborative environment, your new role will be diverse and multifaceted – allowing you to be more versatile and develop a broader skill set.

- Mentorship and development: At Tate, we don’t believe in hierarchy; we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additional mentorship for the future.

- Culture: We have a great team of culture, highly collaborative, supportive, and social skills. Together we innovate, collaborate, take ownership, and strive for excellence.

Tate is an equal opportunity for employers. We encourage applications from candidates of all backgrounds and experiences.

Stay connected with us on LinkedIn for insights into life at Tate. Join us in our mission to make a difference through exceptional solutions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.