Civic Partnership Manager

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Pay Grade

17

Position open until filled

Position Summary

The Civic Partnerships Manager is responsible for the strategic relationship management of civic partners that leverage CPS Energy assets to support their critical business operations. Scope of partnerships range from Network as a Service, Data Center as a Service and various other technology sharing engagements. As a strategic partner, this role will bridge the gap between partner business requirements and internal technical teams to ensure services are aligned with desired outcomes and objectives. Position is responsible to establish and maintain business relations with internal and external customers through building relationships, providing strategic project support, and delivering value of IT services.

Tasks and Responsibilities

Partnership & Collaboration

- Collaborate and build trusted relationships with external partners and internal stakeholders, to include senior and executive management.

- Serves as the strategic interface with assigned civic partners facilitating business technology strategy development, solution discovery, service management, relationship and risk management.

- Ensure development of a clear understanding of business needs and desired outcomes, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.

- Seeks and develops opportunities and strategies to internally market business solutions, to include development and implementation of solution roadmaps.

- Plans, creates and conducts presentations to staff and partners on technological trends and developments.

Service Level Management & Analysis

- Act as the key point of contact for service engagement and escalation management for external civic partnerships.

- Facilitate partnership review meetings that present data and trends; to include, service requests, project status, and other relevant performance indicators.

- Articulate how strategic, emerging, and operational technologies can help civic partners be more successful through user of CPS Energy asset sharing programs and service offerings.

- Track and report on relevant key performance indicators and service level achievement in accordance with defined contractual obligations.

- Monitor expenditures and resources utilization, analyze resource issues and problems and develop alternative resourcing approaches.

- Develop and manage area budgets and forecasts with metrics to effectively track and manage performance, to include chargeback models, ROI analysis and Profit/Loss management.

- Participate in the development of operating and capital budgets; conduct strategic, risk and/or contingency planning analyses and prepare budget forecasts for ongoing support and renewal and for major projects.

Advocacy & Consulting

- Contribute to the content and details of agreements, and how the resulting resources are to be allocated in order to deliver more effective services to the civic partners.

- Works collaboratively with service managers to develop clear and concise communications with respects to incidents, problems, and change management as needed.

- Supports external communication of change management activities when partners are impacted.

- Promotes knowledge of IT process, roles, and procedures to ensure the best possible outcome; maintains regular communications with teams to discuss issues, policies and practices.

- Identifies and mitigates potential problems and conflicts with IT delivery.

- Ensures IT solutions support the short-term and long-term business goals/strategy of external partners while aligning with internal IT strategic objectives.

- Remain aware of changing technology trends, regulations and laws which might impact the organization and the business.

- Other duties as assigned.

Minimum Skills

Minimum Knowledge and Abilities

Experience in information technology industry

Experience as a business analyst, project manager, or similar customer support role

Skilled in resource & budget management, strategic planning and relationship management

Experience with information technology cost models

Successful experience implementing and managing ITIL, ITSM, DevOps, SAFe Agile, Continuous Integration, IT Portfolio Management, and/or other similar frameworks

Excellent facilitation, collaboration, communication and presentations skills

Preferred Qualifications

- Master’s degree in Computer Science or Information Technology or comparable fields

Competencies

Establishing Relationships

Serving Customers

Communicates Effectively

Entrepreneurial Thinking

Creating and Maintaining Networks

Driving Continuous Improvement

Minimum Education

Bachelor’s degree or equivalent work experience.

Required Certifications

Working Environment

Work is performed both indoors and outdoors. Operating computer, manual dexterity, talking, hearing, and repetitive motion.

Use of personal computing equipment, telephone, multi-functioning printer and calculator. Ability to travel to and from meetings, training sessions or other business-related events. After hours work may be required.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.