CCC Customer Service Representative

Direct requests and unresolved issues to the designated source.

Keep records of customer interactions and transactions including inquiries, comments, and complaints.

Respond promptly to customer’s inquiries.

Obtain and evaluate all relevant information to handle product and service inquiries.

Enter detailed notes obtained by phone calls and emails into ERP system.

Input service requests with required billing and service information.

Reassure information is accurate and comprehensive.

Provide information on existing customer requests by phone, email, and web portals.

Communicate and coordinate with internal departments (service, sales, distribution)

Highschool Diploma or GED required

Knowledge of customer service principles and practices; previous industry experience a plus

Knowledge of relevant computer applications (Microsoft Word/Excel, familiarity with large-scale ERP systems, Microsoft Dynamics NAV is a plus

Ability to type (40+ WPM a plus)

Knowledge of administrative procedures

Numeric, oral and written language applications

Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company

Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.

Competitive pay

401(k) with company match

Paid time off

Paid holidays

Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability

Life insurance-company provided

Bonus program eligibility

Paid training for field personnel

Uniforms provided for field personnel

JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual