Calibration Administrative Assistant

Protec Equipment Resources is a leader in the Electrical Test and Measurement Equipment Rental Industry. For over 20 years, Protec has been providing service and solutions to testing firms, equipment manufacturers, and engineering and construction firms. We now have eight locations across the U.S and are continuously expanding our reach and capabilities. We are always seeking dependable, hardworking people who possess a drive and a teamwork mentality to be a part of our exciting company.

If you are looking for a great opportunity with a growing company this could be the one for you. We offer a fun, team environment with competitive pay and 100% employee paid benefits! We promote employee wellness and offer paid time off and gym membership reimbursement.

We are looking for a full-time Calibration & Repair Administrator in our Schaumburg, IL location. This position is reported to the Calibration & Repair Manager.

What you will be responsible for:

- Provide direct customer support and develop positive, professional relationships.

- Coordinate with customers to manage quotes, funding, purchase orders, and credit card transactions.

- Receive, inventory, and record incoming equipment using the ERP system and associated calibration software.

- Collaborate with customers to determine how to proceed with instruments requiring additional evaluation or action.

- Track in-process inventory through completion, including reconciliation of associated funding.

- Coordinate with vendors to procure necessary parts, materials, and/or services.

- Schedule equipment calibrations and repairs, including obtaining quotes and Return Merchandise Authorizations (RMAs).

- Manage repair parts inventory, including purchasing, updating software records, matching parts with associated repair orders, and reconciling transactions for payment.

- Assist in coordinating weekly departmental meetings, including consolidating information and presenting it in Microsoft Teams format.

- Perform other duties as assigned by the manager.

To be successful, candidates should demonstrate the following core competencies: communication skills, adaptability, accuracy, dependability, teamwork, sound judgment, organizational and time management skills, critical thinking, initiative, and openness to development of skills and knowledge.

The skills we are looking for:

- Advanced Microsoft skills, specifically the ability to prepare reports, generate spreadsheets, charts, presentations, and other forms of correspondence

- Operate efficiently across multiple software platforms.

- Strong written and verbal communication

- Strong customer service background

- Knowledge and understanding of the calibration field preferred, but not necessary

Minimum Qualifications

- High school diploma or equivalent

- Two years’ experience in an administrative support role

- Good driving record with the ability to drive a company vehicle

- Have or are willing to obtain First Aid/ AED/ CPR Cert.

- Be able to pass drug and background checks

Work Environment, Equipment, Physical Demands

This list represents the demands that the position requires. The list is not all-inclusive.

- Must be able to lift to 75 lbs.

- Close vision (clear vision at 20” or less)

- Extended periods of reading fine print

- Frequent sitting for long periods

- Requires occasional regional driving

- Occasional weekend work as needed

- Occasional on-call work

- Frequent use of hand tools

- Frequent use of hand trucks

Job Type: Full-time

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Tuition reimbursement

- Vision insurance

Schedule:

- 8-hour shift

- Monday to Friday

Job Type: Full-time

Pay: $22.61 - $27.23 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Tuition reimbursement

- Vision insurance

Ability to Commute:

- Schaumburg, IL 60193 (Preferred)

Ability to Relocate:

- Schaumburg, IL 60193: Relocate before starting work (Required)

Work Location: In person