Superior Propane

Business Systems Analyst - Salesforce

Wayne, PA

Full-time

About This Job

What we will offer you: Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.

Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Safety Focused: We care about you and have committed to a zero-harm workplace.

Reporting directly to the Product Owner, Salesforce, the primary responsibility of the Business Systems Analyst is to bring business requests/issues to their conclusion by collaborating with the business and technical resources within the IS team and across the organization. This includes tracking and analyzing system related problems; identifying potential solutions; configuring system (hardware and software); and testing new releases or bug fixes for the system. You will work on projects that entail the Intake Process as a framework, working with business stakeholders, IS colleagues, and partners to translate business needs into solutions.

What you‘ll do:

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Liaise with business owners, other IS staff, and software vendors to provide on-going functional and business support for Superior’s systems.

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Work with business stakeholders to translate and simplify requirements, define and develop solution requirements and business cases for existing or new business applications (using the Intake Process as the vehicle).

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Working with business stakeholders, facilitate or lead business process re-design as an integral part of solution development and implementation.

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Use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.

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Act as “internal consultants” to the business, take an active role in learning and understanding our business operations and challenges, and develop deep relationships with both business stakeholders and the technical teams.

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Conduct preliminary technical feasibility analysis to support the business initiatives and facilitate the changes.

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Work proactively on business issues to identify risks and minimize impact to the business.

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Track, troubleshoot, and work with technical resources (developers, infrastructure team or application vendors) on business issues to find out solutions.

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Provide technical documentation when required.

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Monitor production operation, promptly solve or escalate problems (if necessary) to minimize the impact to business operations.

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Provide exceptional customer service and act as second level support to the Help Desk working to resolve outstanding issues in a professional and timely manner.

What you bring:

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University Degree or professional certification and a minimum of three (3) years’ experience in business analyst, system analyst, process improvement, or equivalent role.

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Salesforce certification (Salesforce Administrator, Platform App Builder) is considered an asset.

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In-depth knowledge of information technology and the software development life cycle (SDLC), including hands-on involvement in QA testing activities such as test planning, execution, and defect tracking

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Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical audiences.

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Proven ability to lead and facilitate cross-functional discussions, gather input from diverse stakeholders, and guide meetings toward actionable outcomes.

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Team player who is comfortable participating in a variety of multi-disciplinary teams.

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Good analytical and problem solving skills with the ability to determine the root cause and prevent future occurrences.

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Exceptional customer service skills.

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Ability to multitask and handle multiple deadlines and changing priorities.

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The ability to advocate change and influence outcomes in areas without any direct responsibility.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."

Business Systems Analyst - Salesforce

About This Job

What you bring:

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