Business Support Specialist - Customer Operations

Requisition: 82003

PSEG Company: Public Service Electric & Gas Co.

Salary Range: $ 75,000 - $ 118,700

Work Location Category: Hybrid Fixed

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

Customer Care Billing Operations is responsible for maintaining customer accounts and ensuring accurate and timely billing of PSE&G’s utility customers. The Billing Analyst team provides support to Billing Operations including all of Billing Operations sub-processes by forecasting workloads, tracking daily systems’ status and employee performance metrics, driving efficiency through process improvements, compiling data analytics, supporting cross-functional initiatives, and assisting with IT Projects. The work is varied and fast-paced and interfaces across the Customer Care organization. The position, at times, requires travel between multiple company locations (Bordentown, Springfield, and Edison NJ) and the successful candidate must be flexible with their work schedule.

Job Responsibilities

The job responsibilities of this role can be broken into 3 categories: Analytics & Reporting, SOX & Business Controls, and Projects & Process Improvements.

Responsible for providing analytical support to business operations. This includes preparing and maintaining daily, month-end, quarter-end, and year-end operational and benchmarking reports. Reviewing, verifying, and maintaining existing reports to prevent data inconsistencies and irregularities. Supporting development of new reports and dashboards to facilitate Billing Operations with achieving key performance metrics. Analyzing and interpreting data. Presenting concise and understandable analytics to stakeholders. Identifying opportunities to automate and enhance existing processes utilizing leadership skills and a strong understanding of the business strategies. Monitoring and maintaining SAP Business Workflow. Analyzing problems and developing solutions to client/customer concerns. Communicating with affected users to ensure knowledge transfer and compliance. Maintaining documentation of standard operating procedures and process documentation. Cross-training and mentoring peers. Gaining an understanding of process measures and benchmarking. Monitoring and maintaining EDI Billing and Interdepartmental accounts.

Maintaining and applying a working knowledge of PSEG Standards for Business Controls and meeting management’s expectations for effective internal business controls. Understanding and performing routine Sarbanes Oxley controls. Cooperating with internal and external auditing. Performing reconciliation and reporting tasks affiliated with business controls.

Supporting the development, recommendation, and implementation of new procedures and process improvements. Supporting strategic initiatives and participating on cross-functional teams and process improvement initiatives. Collaborating to resolve issues, provide timely solutions, and develop or modify work process flows to achieve goals. Soliciting feedback from users to determine the effectiveness of implemented solutions and taking corrective action as required. Understanding technical business requirements, conducting user acceptance testing, and documenting test results for SAP system changes, ensuring functional requirements are met. Supporting development of communication plans and operational deployment of system and process changes.

Job Specific Qualifications

Required:

Desired:

Minimum Years of Experience

5 years of experience

Education

Bachelors

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company.

As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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