ATCO Electric

Business Support Specialist (3 Required)

LocationEdmonton, AB
Job TypeFull-time

About This Job


Division: ATCO Electric


Location: Edmonton, AB


What We Offer:

Salary starting from $3,415.50 bi-weekly
15 days paid vacation
6 additional paid days off
An engaging, hands-on experience in the electric utility sector
Flexible benefits from first day of employment
A culture based on caring, integrity, agility, collaboration, and striving for excellence


Why Work Here?

Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom, experiencing new situations and learning opportunities every day. Internal advancement is commonplace, and we are always supported in our career journey. We believe in creating a workplace where you can thrive professionally while contributing to something greater, serving our communities and shaping the future of energy.


About the Role:

As a Business Support Specialist, you play a pivotal role in supporting our business end users by ensuring the quality and effectiveness of Oracle CCS, a comprehensive customer care, metering, and billing solution. You will lead and manage the User Acceptance Testing (UAT) process, collaborating closely with business stakeholders to validate that system operations meet business requirements and user expectations. The role leverages market and technological expertise to guide the creation of detailed user test plans, execute rigorous testing scenarios, and document results to support the delivery of a high-quality utility billing solution that complies with industry regulations and standards.


What You Get to Do:

Oversee and manage the end-to-end UAT process, including planning, execution, tracking defects, and reporting
Ensure that all testing activities are aligned with business requirements and project timelines, and all outcomes meet the regulatory requirements of applicable Alberta Utilities Commission rules and regulations
Troubleshoot functional system and reporting issues, gather business requirements, develop workflows, document processes, and provide functional and technical support to users
Perform quality assurance on UAT scenarios and test results
Participate in post-production validation, leading up to and including deployment and beyond
Liaise with the business to analyze complex business requirements and lead the implementation of solutions that meet all requirements
Continuously evaluate and improve UAT processes, tools, and methodologies to enhance testing efficiency and effectiveness
Conduct incident management and root cause analysis investigations to develop solutions and recommend system improvements
Review existing configuration and business processes for efficiency and effectiveness and make suggestions for business processes and operational improvements
Provide expertise in the effective operation and use of the billing application. Evaluate and prioritize enhancements with the business
Document, validate and maintain CCS documentation as changes and enhancements are implemented


What You Bring:

Bachelor’s degree in business administration, Information Technology or related field; related diploma with relevant work experience may be considered
Minimum 3 years’ experience in a functional, system and/or business analyst role
Minimum 2 years’ experience in developing test scripts and the UAT of applications (preferred Oracle cloud or on-premises applications), using testing best practices and standards
Good understanding of the electric utility industry and relevant regulatory requirements, including market rules, tariff billing, and Alberta’s deregulated energy market
Familiarity with Oracle (CCS, C2M or CC&B) or another cloud-based billing system would be an asset
Must possess a unique blend of high analytical aptitude, exceptional attention to detail, strong problem-solving abilities and the capacity to clearly and practically convey complex technical information
Superior organizational and time management skills to manage numerous projects and competing demands
Demonstrated ability to provide training and guidance to coworkers
Exceptional written and verbal communication skills, with the ability to clearly articulate issues and recommendations to both technical and non-technical stakeholders
Proven ability to take initiative and work independently
Strong commitment to providing excellent customer service
Experience with Agile project management methodologies; project management experience considered an asset

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.


, Anwar, Arfat S, >

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