Billing QC Specialist II

Pay: $18.85/hour

Schedule: Monday - Friday 8 am - 5 pm

Location: Hybrid (In office Tuesday, Wednesday, Thursday)

Overview

The Billing QC Specialist will assist our billing teams in quality control of our resident billing

process. Each property that is billed by a Billing Manager goes through a series of automated

quality control checks. Any flags that generate need to be reviewed by a Billing expert to verify

accuracy against provider bills, property and client documentation, regulations, and

department standards. The Billing QC Specialist is critical to ensuring that clients and residents

receive accurate billing every time.

Responsibilities

- Complete Quality Control in multiple systems (Fusion, ABP, Yoda, Skywalker) against

documentation from multiple sources (utility bills, client files, property notes, management

notes, reminders, KB articles)

- Analyze and approve/disapprove fusion setup, data entry, and resident utility billing daily

- Review documentation from multiple sources across multiple systems

- Provide detailed handback notes to team members to assist with correcting issues and

identifying training opportunities

- Track trends and root causes to identify areas for improvement and share with leadership

- Identify errors in utility billing that may have occurred historically and communicate those errors

to team members and leadership

Requirements:

- Proven track record of accuracy and attention to detail.

- Ability to follow documentation from multiple sources

- Proven time management skills

- Ability to work independently, self-motivated

- Excellent communication skills, both written and verbal

- Ability to problem solve

- Work well under pressure

- Intermediate Excel skills required

- Skilled in training and mentoring others to support performance and development

Education & Experience

- High school diploma or equivalent