Customer Account Services Analyst

Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise.

We are seeking a detail-oriented and proactive professional to join our team. In this role, you will be responsible for managing customer master data, supporting customer relationship management (CRM) activities, and providing analytical support to drive business success.

Minimum Requirements:

- Bachelor’s degree in Business or Accounting

- 2 years of experience in business or accounting

- Strong analytical and computer skills, with proficiency in a wide range of applications and advanced expertise in Microsoft Excel

- Working knowledge of Informatica, SAP, CRM, and Power BI

- Excellent organizational, communication, and interpersonal skills to build effective relationships

- Proven ability to solve complex problems with effective solutions

- Capable of working independently as well as collaborating with team members

- Forward-thinking approach and initiative in problem-solving

- Strong questioning attitude and a mindset focused on continuous improvement

Responsibilities:

- Create and maintain SAP customer master data

- Respond to, coordinate, and create customer relationship management (CRM) activities relating to new or existing account set ups, pricing and tax exemptions

- Handle external requests and management of customer-facing mailboxes in a timely manner

- Assist with ad hoc projects, identifying and executing continuous improvement initiatives

- Investigate and resolve root cause issues

Location & Other Key Details:

- This is an office based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.

- Hours of work are a regular 40-hour work week, Monday to Friday

- Our business professional roles follow internal compensation guidelines and the pay band will generally be based years of experience and scope of work

Why Suncor?

Suncor's operations include oil sands development, production and upgrading; offshore oil and gas; petroleum refining in Canada and the U.S.; and the company's Petro-Canada retail and wholesale distribution networks (including Canada's Electric Highway™, a coast-to-coast network of fast-charging electric vehicle stations).

With a strong strategy for growth and our long-standing approach to sustainability, operational excellence, capital discipline and technology and innovation, Suncor offers a solid foundation for you to continue building your career. We offer rewarding opportunities for you to learn, contribute and grow in a variety of career-building positions – all of which means tremendous potential for your future. We are focused on deepening our commitment to inclusion and diversity and creating a respectful workplace.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We have numerous employee inclusion networks to help foster an inclusive and respectful culture and drive positive change within Suncor. Current networks include both workplace inclusion networks (focusing on inclusion and respect for all), and identity-focused networks (focusing on building community and a sense of belonging and allyship). Through the Journey of Reconciliation, we are progressing the way we think and act to build greater mutual trust and respect with the Indigenous Peoples in Canada. Please note we will consider accessibility accommodations to applicants upon request.