AV Conferencing Technician

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy.

The Audio-Visual Conferencing Technician combines deep technical expertise with a passion for delivering exceptional user experiences. This role blends deep technical expertise with strategic project management, driving the design and deployment of immersive, high-performance AV environments that elevate collaboration, communication, and user experience on and off site.

Drive AV projects from concept through completion, ensuring systems are intuitive, reliable, and aligned with business goals. Your proactive approach to system health and performance will minimize downtime and maximize user satisfaction, making you a key contributor to our digital workplace strategy.

What we offer you:

- Hybrid work environment (3-4 days/week onsite)

- Distance-based relocation assistance available

- Travel between Holyoke and other New England cities in support of meetings and events

- Competitive compensation with a base salary + performance bonus

- Robust benefits package, including:

- Enhanced 401(k) and financial planning support

- Tuition reimbursement and professional development

- Wellness programs, including an onsite gym

- Free coffee at our onsite café

- Flexible work hours

- Employee Business Networks

- A stable, mission-driven workplace where your impact truly matters

How you will make an Impact

Technical Execution & Support

- Deliver hands-on support for AV systems across the enterprise, including corporate events, remote meetings, and high-impact presentations.

- Transport, set-up/breakdown, test, troubleshoot and operate audio/visual/computer equipment at meetings and training events.

- Transport and coordinate with venue technical staff as required for off-site meetings

- Troubleshoot and resolve technical issues, ensuring minimal downtime and maximum reliability.

User-Centered AV Design & Strategy

- Design AV systems that prioritize ease of use, accessibility, and experiences for end users across hybrid meetings, events, and collaborative spaces.

- Partner with stakeholders to understand workflows and design AV environments that enhance productivity and engagement.

- Integrate intuitive interfaces, smart automation, and responsive controls to simplify interactions and reduce friction.

Proactive System Management & Support

- Monitor AV systems to anticipate issues before they impact users, leveraging analytics and diagnostics to maintain optimal performance.

- Implement preventative maintenance schedules and real-time alerting to ensure high availability and minimal disruption.

- Provide online collaboration tool administrative support, such as managing use accounts and providing reporting.

- Provide responsive support for live events and meetings, ensuring smooth execution and rapid issue resolution.

AV Project Management

- Participate in AV projects from planning through deployment, including budgeting, scheduling, vendor coordination, and risk management.

- Develop project road maps and milestones, ensuring alignment with IT strategy and business priorities.

- Oversee commissioning and quality assurance processes to validate system performance and user satisfaction.

Innovation & Continuous Improvement

- Stay ahead of AV trends and emerging technologies, evaluating new tools and platforms to enhance capabilities.

- Design and implement AV standards, documentation protocols, and training programs to scale knowledge across teams.

- Maintain strong vendor relationships to ensure visibility into product road maps and life cycle changes.

What we are looking for

- 5 - 7 years of experience in designing and implementing A/V systems

- Strong technical background in A/V systems, cabling, and hardware

- Ability to move/load/unload equipment up to 50lbs or greater

- Experience working within a project team

- Ability to analyze and work from preliminary renderings and narratives

- Attention to detail

- Self-motivated and able to anticipate the needs of the team without daily instruction

- Excellent verbal and written communication skills, coupled with creativity in problem-solving

- Maintain a positive attitude and take ownership of your role and responsibilities

This employer will not sponsor applicants for work visas for this position (ex: H-1B, F-1/CPT/OPT, O-1, E-3, TN, J, etc.).

The expected salary range for this position is $81,000 - $99,000 per year. This role is also eligible for an annual performance bonus, comprehensive health insurance (medical, dental and vision), flexible spending and health savings accounts, a 401(k) plan with generous employer contributions and a student debt benefit, life and AD&D insurance, disability insurance, critical illness and hospital indemnity benefits, paid time off, paid leave, a wellness program, an employee assistance program and other great company perks.

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This is a U.S. based role. If the successful candidate resides outside of the U.S., relocation will be required.

Equal Opportunity: We are proud to be an EEO employer. Applicants for employment are considered without regard to race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, citizenship, national origin, age, ancestry, marital status, disability (including learning, mental, intellectual, and physical), service in the uniformed services, genetic information, or any other status protected by applicable law.

Drug Free Environment: We maintain a drug-free workplace and perform pre-employment substance abuse testing.