Applications Specialist

JOB TITLE: Applications Specialist

Location: Mississauga

Salary Range: $50,000 to $85,000

Reason for Opening: Replacement

Why you should come work with the Romet Team:

- We offer market-competitive salaries

- Annual bonus plan

- 100% company paid benefits

- Group retirement plan

- Training opportunities

- Social events, a great team and more!

ROMET Limited was founded in 1972. Today, Romet is an international market leader that provides end-to-end measurement solutions to natural gas utilities across the globe by providing best-in-class technologies to meet our customers' needs now and 20 years from now. Our technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical support and customer service that is matched with rugged and reliable products, manufactured with uncompromising quality, accuracy, and safety requirements. We will continue developing innovative technologies within the natural gas industry, promoting efficient, sustainable, and cost-effective energy solutions.

Romet is a collaborative organization where talent is combined with experience to drive our business toward success. This is made possible by the work ethic, creativity and passion of our team members and their continued commitment to delivering customer satisfaction. Our team is truly diverse with different areas of expertise and backgrounds, all guided by a team of experienced and innovative leaders. Romet has been recognized as a Gold winner for Best Managed Companies in Canada for nine consecutive years.

We are currently looking for a Applications Specialist to join our busy and growing manufacturing company. The successful candidate will be engaged in elevating the department and company to the next level. The incumbent will be forward looking and thrive in a culture of continuous improvement.

For the right person this is an exciting opportunity to be developed and invested in to become an integral member of the Customer Experience team. We are looking for a highly motivated, focused, and outgoing person who wants to springboard their career with a thriving manufacturing company. You will be provided the coaching and training needed throughout the onboarding and orientation process that will build from your base of skills acquired from your past experiences.

You will learn our business during your training with our experts in Customer Care/Sales, Engineering and Operations.

If you are excited at the prospect of joining an award winning, high growth, technically relevant organization this may be the opportunity you.

GENERAL ACCOUNTABILITY

Reporting directly to the Customer Enablement Supervisor, the Applications Specialist will be responsible for providing technical customer support, training, and guidance in all areas of the business.

Key Job Responsibilities and Accountabilities:

- Provide timely and professional technical customer support to customers and distributors (including supporting the customer remotely as well as onsite as required)

- Support the sales and inside sales teams to improve customer satisfaction through all stages of the product life cycle

- Directly interacting with customers regarding questions, testing applications, installations, and maintenance, while delivering world class customer experience on behalf of Romet

- Develop and deliver training on Romet products and services to a wide array of audiences

- Being the customer facing lead for all technical questions or concerns and liaison with internal team members as needed to provide the customer with a prompt, clear and professional response

- Documenting customer input(s) and feedback to evolve and improve the overall customer experience

- Interact and engage with customers to successfully resolve issues pertaining to any Romet products, services, or software

- Support customers/field technicians via call(s) and/or virtual troubleshooting software

- Make independent analysis, interpretations, and conclusions on customer explained issues

- Advocate for customers, prioritize and manage several customer inquiries simultaneously

- Address and manage complex problems that are impacting one or more customers

- Collaborate and work with various departments to solve and address customer concerns

- Participate/contribute to process improvements with the engineering/product development team(s)

- Develop external resources to meet development goals

- All other duties as assigned

Skills and Qualifications:

- Understand and effectively communicate functions of gas measurement instruments, mechanical metering components, assemblies, and packaging such as electronic enclosures, pressure vessels, and sensors for flow, pressure, temperature, and analytical measurement applications

- High attention to detail and persistence in resolving issues and discrepancies

- Strong time management and organization skills

- Expert level knowledge in all Microsoft Office tools to include Word, Excel, Access, PowerPoint, etc.

- Strong knowledge of project management software

- Knowledge of rotary meters and electronic volume correctors preferred

- Excellent self-motivation skills, problem solving and decision-making skills

- Be creative and able to independently apply theoretical technical principles to product design

- Ability to use a variety of methods and techniques in solving technical issues

- Advanced communication, people skills and ability to work in a team environment is essential

- Experience presenting and speaking in front of a group or audience with clear/strong language skills

- Experienced in learning new software/tools and quickly adapting to evolving workflows

- Ability to interpret basic engineering drawings, schematics, or technical diagrams

- Familiarity with inspection checks or simple root-cause reviews

Educational/Experience Requirements:

- 4-year engineering degree (Mechatronics or Electrical discipline) preferred

- A Professional Engineer designation (P. Eng.) and/or Lean Six Sigma Green or Black Belt Certification is considered an asset

- Minimum 5 years’ experience in a technical customer facing support role

- 5 years’ related experience in the natural gas related industry preferred

- Strong track record of delivering on successful customer focus interactions and positive resolutions

- Strong problem solving and Root Cause Analysis

- Proven project management experience

- Proven ability to deliver against technical issues and customer concerns

Romet Limited is an equal opportunity employer which values diversity and inclusivity in the workplace. We strive to create an inclusive environment for all candidates has specific requirements or needs reasonable adjustments to participate in the applications or interview process, please let your TA Specialist know at the time of receiving an interview invite so we can accommodate accordingly. All accommodation information provided will be treated as confidential and used for the purpose of providing an accessible candidate experience.

Skills

Preferred

- Knowledge of Mechanical/Electrical Processes

- Computer Skills (Microsoft)

- Creative/Collaborative/Open-Minded

- Interpersonal Skills

- Multi-Task

- Organizational Skills

- Presentation Skills

- Problem Solving

- Six Sigma Experience

- Microsoft Teams

- Time Management Skills

Behaviors

Required

- Functional Expert: Considered a thought leader on a subject

- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

- Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization