Application Support Engineer

About Us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Analytics group is part of London Stock Exchange Group’s Data & Analytics Technology division Analytics has established a very strong reputation for providing prudent and reliable analytic solutions to financial industries. With a strong presence in the North America financial markets and a rapidly growing in other markets, the group is now looking to increase its market share globally by building new capabilities as Analytics as Service – A one stop shop solution for all Analytics need through API and Cloud first approach.

The Lipper Application Support Team serves support and project roles. Support tasks originate from automated monitoring and user complaint. Project activities originate from application deployment and service improvement projects. Responsible for Windows and Linux servers, in-house and third-party applications, and the network environment in which they reside. Responsible for the automated monitoring systems of servers and applications. The team is accountable for service continuity.

Globally distributed Level 2 support team providing broad on-shift coverage hours, rotates duties for 24/7 on-call support availability and weekend change implementation responsibilities.

Required Technical Skills:

- Windows Server and Linux system administration

- IP Networking (configuration and fixing): Understanding of firewalls, load balancers, proxy servers, and common network protocols

- Scripting: Python, PowerShell, bash

- Storage: Local and NAS, including SMB/CIFS, NFS, and iSCSI

- Active Directory: Understanding of AD objects, including gMSA

- Web server administration: IIS, Apache httpd

- ITIL Framework: Incident, Change, Request, Configuration, and Problem Management

Additional Useful Skills:

- Cloud DevOps on AWS and/or Azure

- Understanding of market data services and mutual funds

- Excellent written and verbal communication

Typical Tasks:

- Be able to work in a globally distributed 24/7 L2 support team

- Handle incidents, changes, requests, SMDB, problems, and other ITIL activities

- Work with L3 to share recurring issues, root causes, flag risks and difficulties

- Automate system and application monitoring via scripts within monitoring framework

- Participate in and lead Technical Recovery Calls

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of

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and

underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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