Vistra Corp.

Analyst V

LocationIrving, TX
Job TypeFull-time

About This Job

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.


Job Summary

The Analyst job function has been created to undertake policy definition and approval, customer experience definition, strategic positioning, customer characteristics and behavior definition, and other similar functions associated with the Energy Retail work streams related to Product Delivery. As part of this team, Analyst V has responsibility for analyzing and developing improvements to business processes, identifying and facilitating the creation of appropriate reporting and definition around each function, managing and integrating processes relating to operations, and delivering an improved customer experience.


Job Description


ESSENTIAL DUTIES AND RESPONSIBILITIES

Establish and maintain methodologies to ensure ongoing accuracy and integration of processes
Design measurement criteria to monitor the nature of the integration process
Implement and manage an effective change management process to ensure a smooth transition of new or adapted processes
Identify process improvements to enhance effectiveness and efficiency
Support the development of departmental and company processes & procedures
Monitor and assess day-to-day related issues to ensure business practices, policies, and procedures are executed in an effective manner
Work closely with key personnel to define reporting needs and follow through with strategic partner(s) to develop these tools
Integrate and manage data from various systems, including CIS, CIS+, SAP, and external sources.
Work closely with Governance, business units, and strategic partners to coordinate execution and implementation of new business and/or regulatory requirements
Resolve reported issues in a timely and decisive manner, or escalate as appropriate
Analyze massive amounts of customer data, such as customer feedback, to identify solutions to improve and enhance the customers’ experience
Assess, analyze, and prioritize new business proposals for operational viability and ensure alignment with stated business objectives
Create and maintain ongoing dialogue with strategic partner(s), internal personnel, and Governance to ensure a positive, valued relationship that has unambiguous alignment with business initiatives
Apply a wide variety of high-level statistical and mathematical techniques to complicated processes for modeling, forecasting, profiling, and other complex analytical problems.
Employ statistical knowledge to develop relevant descriptive statistics related to business functions and other characteristics used to segment customers.
Develop and present regular and timely reports
Actively work with various internal/external teams by providing data expertise, offering original perspectives, and challenging conventional views to better align decision-making/perceptions with changing business needs.
Respond to questions from business clients regarding any aspect of customer data. Conduct research and analysis to gain detailed insight and is dedicated to providing clear and credible responses and meeting the expectations and requirements of the business clients.
Has subject matter expert responsibility for analyzing and developing improvements to business processes
Define UAT Scenarios and testing
Identifies changes required within functional areas to support new/existing products
Assist with knowledge transfer to the business/leadership
Participate in User Story workshops to define solution needs and articulate acceptance criteria
Envision new business products or practices and how new solutions would impact/support them
Support development and enforcement of departmental and company processes and procedures
Works under minimal supervision/guidance from leads and leaders
Support the preparation of components of the function’s long-range strategic, operating, business, and capacity planning
Provide direction and guidance to internal and external stakeholders
Other duties may be assigned. Directly or through others


Experience, Education & Skill Requirements

5-7 years of related work experience
5+ years' experience with customer-facing and project coordination/mgt methods required
5+ years developing and analyzing large-scale customer information systems or processes
Excellent negotiating, consensus-building, and conflict resolution skills
Extensive communication and teamwork skills with both internal and external customers. Able to effectively contribute to and lead small work groups, process teams, and focus groups
Advanced Skill in using computer software applications such as MS Office products
Strong analytical skills, including root cause analysis
Working knowledge of the Internet and related emerging technologies used to aggregate/analyze critical business data effectively
Excellent Project Management skills
Skill in developing process flows
Experience gained through college degree programs and/or certifications is applicable to the above skills.


Key Metrics

Timely delivery of Product Roadmap
Call Center Service Level Performance 85/45
Delivery of the Business Stakeholder's requested project
Testing accuracy of 95%


Job Family


Marketing


Company


Vistra Retail Operations Company


Locations


Irving, Texas


Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.

Trending Jobs

company-logo

Apprentice Lineman

Brink Constructors, Inc.
Job TypeFull-time
 
Rapid City, SD
30 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
3 days ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
15 days ago
company-logo

Associate Attorney

Buffalo Biodiesel Inc.
Job TypeFull-time
 
Buffalo, NY
14 days ago
company-logo

Sr. Polymer Scientist

ExxonMobil
Job TypeFull-time
 
Baytown, TX
29 days ago
company-logo

Quality Engineer

Jedco Inc.
Job TypeFull-time
 
Grand Rapids, MI
25 days ago
company-logo

Solar Electrician

MN8 Energy
Job TypeFull-time
 
California, United States
29 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
2 months ago
company-logo

Gas Foreman

Peak Utility Services Group
Job TypeFull-time
 
Lawton, OK
30 days ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
24 days ago
company-logo

Summer 2025 Student Intern - IT

Entergy
Job TypeSeasonal, Internship
 
New Orleans, LA
24 days ago
company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
1 day ago
DM

Apprentice Lineman

Delta Montrose Electric Association
Job TypeFull-time
 
Montrose, CO
7 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Langley, BC
28 days ago
company-logo

Finishing Helper Entry Level- Dayshift

Bonnell Aluminum
Salary
$41600 - $41600
Carthage, TN
25 days ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
22 days ago
company-logo

2025 Summer Internship - Engineering

Gerdau North America
Job TypeInternship
 
Charlotte, NC
23 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Nanaimo, BC
28 days ago