Administrative Assistant, Dispatch Services

Highlights of the job

EPCOR’s P

roject and

T

echnical

S

ervices

team

is

hiring

a

full-time

, permanent

Administrative Assistant, Dispatch

Services

,

working out of

Edmonton, AB

in the EPCOR Tower

.

As the

Administrative Assistant, Dispatch

Services

you

will work collaboratively with

the Dispatch

Services

Operations Manager and team

to support the scheduling, coordination, dispatch, and reporting of contractor services for internal and external clients.

You would be

managing day-to-day administrative tasks such as equipment scheduling, dispatching as required,

reporting and

real-time data entry within the scheduling and tracking software.

This

position

is open to external and internal applications and

is eligible for EPCOR’s hybrid work program.

Current EPCOR employees: Please ensure that you are using your “

@epcor.com

” email address.

What you’d be responsible for

Administrative & Operational Support

- Managing daily administrative tasks, including scheduling, dispatching, and data entry.

- Providing support for meetings, events, and office logistics (e.g., setting up meetings, taking minutes, ordering supplies).

- Delivering exceptional customer service by responding promptly to requests and resolving scheduling issues in real time.

- Participating in accompanied field inspections and observations.

Billing & Procurement

- Process

ing

and log

ging

100% of URD and Dispatch Services invoices within 1 business day.

- Creat

ing

accurate purchase

order

requisitions in Oracle with zero data-entry errors.

- Receiving

invoices

.

Inbox & Inquiry Management

- Maintain

ing

an organized inbox and respond

ing

to all inquiries within 1 business day.

Contractor Orientation & Compliance

- Coordinat

ing

daily orientations and compliance reviews for new contractors.

- Maintain

ing

weekly contractor compliance charts with 100% accuracy.

- Schedul

ing

quarterly and annual inspections via calendar invites.

- Creat

ing

and maintain

ing

incident and near-miss folders with complete documentation.

Inventory & Yard Support

- Assist

ing

with vendor coordination and complet

ing

quarterly yard inventory counts within 5 business days.

- Enter

ing

all packing slips and asset data into the tracker within 1 business day.

Dispatch Support

- Provid

ing

backup coverage for the Dispatch Coordinator, including:

- After-hours dispatch

24/7

- Multi-channel communication

- App monitoring (evenings/weekends)

- Crew and contractor support

- App troubleshooting

- Job assignment coordination

What’s required to be successful

- High school diploma, GED or equivalent secondary education is required

.

- Post-secondary education in administration or business

is an asset

.

- 3-4 years of related experience

, including

2

+

years of experience in

customer service

.

- E

xperience and in-depth understanding of manual equipment scheduling and dispatch operations

.

- Must be

available

and fit for duty

to provide on-call (24/7) coverage,

as required, for after-hours dispatch requests.

- Strong working knowledge of

SharePoint

, Teams

and

MS Office Suite (Intermediate user in Excel)

.

- An ability

to

plan, coordinate, and communicate operational tasks with both field and office staff to drive consistency and service quality

.

- Ability

to influence and manage client expectations, consistently achieving above-average customer satisfaction outcomes

.

- Ab

ility

to work autonomously while contributing actively to shared goals

.

- Exceptional written and verbal communication skills, with a meticulous eye for detail

.

- Strong time management and multitasking capabilities

.

- Ability to d

emonstrate

professionalism and adaptability in high-pressure

environments

.

- Ability to mentor

peers and support team dynamics

; c

apable of fostering a collaborative and high trust work environment

.

- E

xperience with

planning and scheduling

software tools

is

a

strong asset

.

- Strong knowledge of creating

requisitions

and Purchase Orders through Oracle is

considered an asset.

- Knowledge

of

e

xcavation equipment

is

considered

an asset

.

Other important facts about this job

Jurisdiction:

CSU52

Class:

A2

Wage:

Starting at $30.89 per hour

;

Final Wage and Step will be determined at the time of selection and

are

subject to change based on

the ratification

of the new collective agreement.

Hours of work:

80 hours biweekly

- Occasional

on-call

(

24/7

)

coverage

will be required for

after-hours

dispatch requests

.

Current EPCOR employees:

P

lease ensure that you are using your “

@epcor.com

” email address.

Learn more about

Working at EPCOR

!

Follow us on

LinkedIn

,

Twitter

,

Glassdoor

or

Facebook

!

Please note the following information:

- A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education)

and legally entitled to work in Canada. (A copy of a valid work permit may be required.)

- If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks

is

required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.

- A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.

- To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.

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