Work Management Specialist II or Senior Work Management Specialist

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- Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy*

Position Summary

Work Management Specialist II

This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Senior Work Management Specialist

This is the advanced level of the Work Management classification hierarchy. Employees at this level are responsible for providing advanced technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgement and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which supports safety, reliability, storm restorations, and cost management while providing excellent customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity. Acts as technical trainer - training WMS l and ll on all work.

Responsibilities Provides excellent customer service to internal and external stakeholders

- Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends

- Takes ownership of invoicing issues and problems until resolved, requesting assistance as needed.

- Facilitates communication between internal and external stakeholders

- Monitors various reports to ensure process adherence to achieve customer-related goals

- Performs research, root cause analysis, and owns resolution of invoice-related issues

- Provide guidance and assistance for questions and problems related to vendor invoices

- Collaborates with other work groups to ensure desired invoice processing outcomes

- Uses software applications to prepare correspondence, reports, presentations, etc.

- Professional and courteous in all contacts

Cost Management

- Process invoices that support close-out of construction work orders in our work management system

- Verifies and applies correct general ledger account accounting

- Research and corrects invoice exception issues related to accounting, finance, and discrepancies; assists invoicing leadership in root cause analysis to resolve issues permanently

- Audit, reconciles, and processes contractor invoices ensuring documentation agrees with pay items, contracts are correct, and time and equipment charges agree with contractor timesheets.

Reliability

- Prepares for and provides emergency restoration support as needed

EE Engagement/Safety

- Supports Human Performance safety culture through active participation in safety meetings

- Follows ergonomics and office safety guidelines

- Supports corporate initiatives

- Demonstrates a commitment to continuous learning and development

Basic/Required Qualifications

This posting is for one open position. Dependent on relative experience, the level to which a candidate is aligned is outlined below.

Work Management Specialist II

- High School/GED AND one (1) year minimum required related experience.

Senior Work Management Specialist

- High School/GED AND two (2) years minimum required related experience.

Additional Preferred Qualifications

- Possesses a general knowledge of applications used in Distribution, Customer Experience & Services

- Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration

- Collaborates effectively in a team environment

- Proficient in system applications used in Distribution, Customer Experience & Services

- Knowledge of local ordinances, permits, and inspections

- Supports changing work environments, processes, and policies

- Exhibits effective written and verbal communication skills

- Possesses a working knowledge of Microsoft Office Software

- Previous customer service experience

- Prioritizes work effectively

- Demonstrates good judgment in decision making

- Works independently in resolving problems

Working Conditions

- Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to their designated Duke Energy facility.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Tuesday, September 23, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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