Water Treatment Administrator

Parker & Sons is currently seeking an Water Treatment Administrator to join our team comprised of creative and energetic employees, who are dedicated to delivering the best vendor experience every day. Our Water Treatment Administrator will help with the day to day needs of our water department to support and assist in their success. We offer stability with a strong, large, ever-growing company that makes you feel like family!

Keeping you comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila Counties, Parker & Sons continues after all these years to maintain an A+ rating with the Better Business Bureau and even won the BBB Torch Award For Ethics (Twice!)

Tuesday - Saturday Schedule.

What's In It For Me?

- $21-$23/hour

- Market Value Compensation

- Robust PTO Plan

- Health, Vision and Dental plans for you and your family to choose from

- 401K Retirement Plan with company match

- Life Insurance, Short-Term and Long-Term Disability

- Special Program Options FSA, EPA, Legal Services, and Identity Theft

- Continuous Training for your Professional Development

- Working in a dynamic, collaborative, and fun environment

- Coached and supported career growth

What Will I Do?

- Handle all aspects of Costco retail program administration including, but not limited to

- Entering leads into our system (service titan)

- Creating lead numbers for generated appointments

- Run payments in OMS

- Process Refund forms for payments

- Job tracking (Excel packet spreadsheet)

- Responding to and closing out escalations

- Daily audits

- Handle customer shop card inquiries

- Various administrative tasks including answering phones and emails. May assist with outbound calling or building installs.

Do I have What it Takes?

Minimum Qualifications

- Strong phone skills and have the ability to engage / redirect - keep customers happy

- High School Diploma or Equivalent

- Ability to pass a background check and drug screen

- Strong computer skills, including Excel, Outlook, Word; can learn our windows-based Service Titan software

- Experience with Service Titan is a plus, but not required

- Superior written and verbal communication skills - assertive as well as easy-going, friendly demeanor that transfers through the phone to the customer

- Capable of functioning in a rapid-paced environment and prioritizing daily responsibilities

- Have the ability to communicate with a diverse customer base including customers, vendors and coworkers

- Must be comfortable making, taking & redirecting calls

- Must be a self-starter that is motivated and can work independently

- Must ensure customer reporting is completed with accuracy and detail

Minimum Qualifications (continued)

- Positive attitude & willingness to pitch in and help others

- Bi-lingual a plus, but not required

- Positive, customer centric attitude

- Work as part of our team to ensure a high level of customer satisfaction and to maintain the integrity of our organization’s reputation and culture

Physical Demands/Work Environment

- Must be able to remain in a stationary position for long periods of time.

- Occasionally move about inside the office to access office machinery (copier/printer, etc.)

- Constantly operates office machinery, such as a computer, phone, copy machine, printer.

- Constantly communicates with management team and coworkers. Must be able to exchange accurate information.

- Constantly works in an inside office setting

Please note

- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

- This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned

- This job description is subject to change at any time

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.