Babcock & Wilcox

Warehouse Manager

Napa, CA

About This Job

The Service Center Manager is responsible for overseeing the operations of a service center, ensuring that services are provided efficiently, customer satisfaction is maintained, and business goals are met. The role typically involves managing staff, developing strategies for service improvement, maintaining quality control, and liaising with clients or customers and working with site locations to bring tools. You will manage the tooling, do repairs, manage inventory, restock, be a Class A driver and drive to sites, be available 7 days a week.

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Engages in the typical responsibilities of supervisor involving staffing, conducting performance appraisals, training and developing subordinates, schedules and approves overtime, terminations, disciplinary actions, etc.

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Communicates with engineering to resolve technical issues.

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Observes and participates in quality control of parts and assemblies.

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Participates and assumes a lead role in the safety program for the area of responsibility

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Plans the overall operations of one or more areas or units and ensures achievement of goals and objectives either directly or through subordinate staff.

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Develops, coaches, and/or mentors subordinate staff.

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Develops, interprets, and ensures the consistent application of organization policies.

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Manages the maintenance and availability of shop tools and consumables.

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Responsible for shop schedules and the communication with Parts and Project Scheduling.

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Handles unusual or difficult inquiries/situations through direct personal action or refers to the appropriate resources.

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Team Management: Supervising service center employees, providing guidance, training, and ensuring a high level of customer service.

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Customer Satisfaction: Addressing customer complaints, monitoring service quality, and ensuring that customer issues are resolved promptly and professionally.

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Operational Efficiency: Streamlining processes and workflows to ensure that services are delivered on time and with minimal cost.

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Reporting and Performance Tracking: Analyzing performance metrics and preparing reports for senior management regarding service delivery and operational success.

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Compliance and Safety: Ensuring the service center adheres to regulatory and safety standards.

Qualifications

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Class A drivers license

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Strong leadership, communication, and interpersonal skills

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Excellent problem-solving abilities and conflict resolution skills.

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Ability to manage budgets, resources, and operational processes.

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Knowledge of customer service best practices and quality control measures.

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Familiarity with relevant industry regulations and compliance standards.

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Proficiency in using service management software and office applications

Warehouse Manager

About This Job

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