MacLean Power Systems

Customer Account Specialist

LocationFort Mill, SC
Job TypeFull-time

About This Job

Headquartered in Fort Mill, South Carolina, MacLean Power Systems (MPS) is a leading manufacturer of mission-critical and engineered components for the electric utility, telecommunications, and civil markets. Established in 1986 as a subsidiary of a larger parent company, MPS has grown substantially and now operates as a standalone company. A dedicated workforce of over 1,600 team members worldwide, MPS is renowned for its commitment to quality, responsiveness, and safety. Our focus on vertical integration ensures the highest standards across our product lines. We operate nine production facilities across North America and continually invest in our manufacturing capabilities to better serve our customers.

At MPS, we strive to create a workplace that embodies respect, openness, collaboration, personal growth, and entrepreneurship. We are committed to achieving excellence in Environmental, Health & Safety through our Mission Zero initiative.

Serve as primary liaison with customers to allow seamless business practices between company and internal and external customers
Handle customer service inquiries and problems
Work with accounting to fix invoice discrepancies
Use computerized system for pricing, ordering, tracking, reporting, information gathering and/or troubleshooting
Coordinate with other departments regarding customer requirements, complaints and schedules
Navigate through customer systems with speed and accuracy and stay familiar with changes to systems
Complete all necessary documents fully and accurately
Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
Follow all Safety, Environmental and Quality policies and procedures
Perform other duties as assigned

Experience and Education

Perform work under general supervision
Handle moderately complex issues and problems and refer more complex issues to higher-level staff
Possess solid working knowledge of subject matter
2 to 4 years of experience

Competencies/ Skills

Ability to interpret work instructions
Ability to follow written and verbal directions
Intermediate verbal and written communication skills
Customer/client orientation
Problem-solving skills

EOE-Minority/Female/Disability/Veteran

Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean Power, LLC has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean Power, LLC believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.

All job offers are conditional, upon successful completion of pre-employment screening, including criminal checks, drug testing, employment, and education verification.

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