AmeriGas

Account Management Specialist

LocationKing of Prussia, PA

About This Job


Account Management Specialist

Location:King Of Prussia, PA, US, 19406 Workplace Environment: Hybrid Company: AmeriGas Propane, Inc. Workplace Environment: Hybrid

Requistion Number: 26113

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Posting Job Summary (Purpose):

The Account Management Specialist position is responsible for maintaining National Account customer records in SAP to comply with contractual obligations and troubleshooting National Accounts customer issues in partnership with Field Operations, the Sales team and other key stakeholders. Customer issues and account changes must be prioritized and identified, tracked in Microsoft Dynamics 365, and followed through until a resolution is reached and the case is closed. The position provides an expert level of account support to address issues quickly and effectively.


Key Characteristics:

Strong understanding of account management, the key elements to setup the account in SAP and the importance of compliance with customer contracts and expectations.
Excellent, proven organizational skills, including strong attention to detail and managing multiple projects simultaneously
Highly responsive and can work at a quick pace with excellent communication skills when working with internal and external customers.



Duties and Responsibilities:

Identify, review and complete account maintenance requests, by referencing all resources and tools available to ensure compliance with customer agreements and expectations.
Evaluate customer issues, track them through Microsoft Dynamics 365, and update customer accounts in SAP for all service and contractual change requests.
Provide appropriate solutions and act to solve National Account customer issues within given timeframes and follow up with appropriate teams to ensure completion.
Drive customer satisfaction by providing accurate information and status reporting to customers and key stakeholders.
Maintain strong relationships with customers and field operating teams by providing clear communication, account knowledge and support.
Adhere to a high level of personal organization and professionalism when dealing with all key stakeholders such as customers, districts, vendors and partners.
Perform any additional tasks as requested by management.

Knowledge, Skills and Abilities:

Strong organization and prioritization skills combined with the ability to handle multiple tasks and ever-changing priorities.
Ability to effectively communicate with both internal and external customers
Proficient in Microsoft Office, particularly MS Excel
Experience with a CRM type system preferred
SAP knowledge a plus



Education and Experience Required:

Bachelor’s degree in a related field
3+ years of account management experience


AmeriGas is an Equal Opportunity, Affirmative Action Employer and E-Verify participant. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.



Nearest Major Market: Philadelphia


Similar Jobs

Trending Jobs

company-logo

Nuclear Technical Intern - Mid Atlantic

Constellation
Job TypeInternship
 
Lusby, MD
24 days ago
company-logo

Apprentice Lineman

Brink Constructors, Inc.
Job TypeFull-time
 
Rapid City, SD
23 days ago
company-logo

Deckhand (Houston)

John W. Stone Oil Distributor, LLC
 
Houston, TX
24 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Director, Financial Planning & Analysis - Energy (Enterprise)

Pilot Thomas Logistics
Job TypeFull-time
 
Grapevine, TX
24 days ago
company-logo

Solar Electrician

MN8 Energy
Job TypeFull-time
 
California, United States
22 days ago
company-logo

Quality Engineer

Jedco Inc.
Job TypeFull-time
 
Grand Rapids, MI
18 days ago
company-logo

Sr. Polymer Scientist

ExxonMobil
Job TypeFull-time
 
Baytown, TX
22 days ago
company-logo

Gas Foreman

Peak Utility Services Group
Job TypeFull-time
 
Lawton, OK
23 days ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
8 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Langley, BC
21 days ago
company-logo

Finishing Helper Entry Level- Dayshift

Bonnell Aluminum
Salary
$41600 - $41600
Carthage, TN
18 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
about 2 months ago
company-logo

Apprentice Line Worker I

Tampa Electric
Job TypeFull-time
 
Ruskin, FL
about 1 month ago
company-logo

Meter Technician

ONEOK
Job TypeFull-time
 
Odessa, TX
24 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Nanaimo, BC
21 days ago
company-logo

Apprentice Power Lineman

Proline Power Corp.
Job TypeFull-time, Apprenticeship
 
Red Deer, AB
28 days ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
15 days ago
company-logo

Senior Investigator

Dominion Energy
Job TypeFull-time
 
Norfolk, VA
24 days ago
company-logo

Assembler/Production

Uptalent
Job TypeContract
Salary
$37440 - $49920
Oklahoma City, OK
17 days ago