Transformer Parts Customer Service Representative (US)

A Snapshot of Your Day

In this position you will be providing customer support to Utility and Industrial customers across the US, and other parts of the world. You will be communicating with customers, the purchasing team, contract administrators, and the warehouse daily. Our key objectives are to offer our customers world-class service focusing on their needs for spare parts. We strive to offer an appropriate level of quality and ensure materials and services are delivered on schedule and in compliance with the customer’s specifications and expectations.

How You’ll Make an Impact

- Working daily with customers providing solutions to technical problems, troubleshooting and identifying the appropriate parts needed for replacement.

- Coordinate all proposal activities for Siemens Energy GT Service parts with a focus on Transformers.

- Communicating daily with different team members to provide customer support.

- Coordinate activities during the preparation of quote documents describing the technical, financial and legal aspect of the parts quote.

- Prepare and review technical documentation, including maintenance reports, Bill of Materials, and Drawings.

What You Bring

- Associates Degree and 6 or more years of experience, or at least 10 years of experience in the electrical field without the degree.

- Proficient in Microsoft Office (Power Point, Word, Excel, Outlook).

- SAP and Salesforce experience is a plus.

- Strong interpersonal, written, and verbal communication skills.

- Ability to set and manage customer priorities in a timely manner and work collaboratively in a team environment.

- Ability to multi-task effectively across various functions and departments; Detail-oriented, flexible and highly motivated with a strong work ethic and professional demeanor.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Grid Technologies

Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards

- Career growth and development opportunities

- Supportive work culture

- Company paid Health and wellness benefits

- Paid Time Off and paid holidays

- 401K savings plan with company match

- Family building benefits & parental leave

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