Technology Operations Analyst

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.

We are looking for your talent, join our team and start your journey today!

T echnology Operations Analyst

The ideal candidate will be responsible for bringing to bear technology to improve service delivery and operational efficiency. The role is responsible to ensure that technology solutions align with business goals and deliver value. This role is accountable for analyzing, designing, and recommending technology solutions that meet business requirements and improve operational efficiency.

Responsibilities:

Requirements:

Optional Requirements:

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Certifications such as Certified Business Analysis Professional (CBAP), Certified Data Analyst (CDA), or specific certifications in tools like Tableau or Power BI.

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Experience with Workday HCM (Human Capital Management) modules, including Core HR, Talent Management, Recruiting, and Payroll.

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Knowledge of Workday integration tools and techniques, including EIB (Enterprise Interface Builder) and Workday Studio.

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Experience with ServiceNow modules, particularly in HR Service Delivery, Incident Management, and Knowledge Management.

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Familiarity with Workday Studio.

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Skills in managing and analyzing data within ServiceNow, including reporting and dashboard creation.

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Capability to assess HR metrics and data to aid in decision-making processes.

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Statistical analysis and the use of statistical software.

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Proficiency with Microsoft Suite.

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Familiarity with programming languages such as Workday Studio.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.

No calls or agency requests please.